Sales Administrator

Sales Administrator

Department: Sales/Account Management

Employment Type: Permanent - Full Time

Location: Cheltenham

Compensation: £26,500 - £28,500 / year

Contract: Permanent, Full-time

Location: Cheltenham (office based)

Hours: 8.30am to 5pm (1-hour lunch)

Salary: £26,500 - £28,500 per annum, OTE £30,000 - £32,000

Calbarrie Compliance Services Ltd provides electrical safety testing and compliance services across the UK, covering fixed installations, portable appliance testing, emergency lighting, thermal imaging and remedial works. Calbarrie works across facilities management, retail, commercial, education and local authority sectors, with a strong focus on repeat business and long-term client relationships.

Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.

While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.

We are seeking a dedicated and proactive Sales Admin to join our Customer Service team in Cheltenham. This is a key role supporting our sales team with administration, customer relationship management, and soft sales follow-ups. You will be responsible for maintaining accurate customer records, following up on quotations, and supporting repeat business development with existing customers through professional and confident telephone communication.

This is an excellent opportunity for someone who is comfortable on the telephone and enjoys engaging with customers to make a real impact within a collaborative team environment. You will be rewarded by the success of the team through a competitive commission structure, and there is opportunity to progress further within sales if you wish to develop your career in that direction.

• Update and maintain customer sales records in the CRM system
• Follow up on outstanding quotations and ensure timely responses to customer enquiries
• Make proactive, professional telephone calls to existing customers to follow up quotations and generate repeat business
• Build and maintain strong, long-term customer relationships
• Assist with sales administration tasks including processing customer orders
• Handle customer enquiries via telephone, email, and other communication channels
• Provide excellent customer service and resolve issues efficiently
• Collaborate with the sales team to ensure accurate and up-to-date customer information
• Maintain a high level of organisation and attention to detail in all aspects of the role

• Minimum 1-2 years' experience in a sales administration or customer service role
• Confident and professional telephone manner with the ability to build rapport with customers
• Comfortable making soft sales calls to follow up quotations and encourage repeat business
• Excellent communication and interpersonal skills
• Proficiency in CRM software and Microsoft Office, particularly Excel
• Strong organisational skills with excellent attention to detail
• Ability to work independently and as part of a team
• Excellent problem-solving and time management skills

We seek a proactive and customer-focused individual who is confident on the telephone and enjoys engaging with customers. The successful candidate will be someone who thrives in a collaborative team environment, takes pride in maintaining accurate records and attention to detail, and is motivated by supporting team success. You will be reliable, professional, and committed to building positive customer relationships and driving repeat business.

We offer a competitive salary of £26,500 - £28,500 per annum with On Target Earnings of £30,000 - £32,000 (based on team performance). Commission is earned through the success of the team, not individual targets.

Calbarrie Compliance Services is an equal opportunities employer committed to diversity and inclusion in the workplace.