Senior Account Manager

Your role

What you'll be doing

What We Need Corpay is looking to hire a Senior Account Manager within our Fuel and Fleet Payments division.  This position falls under our Allstar line of business and is located in our Swindon office.

You’ll be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day‑to‑day experience is seamless. Acting as a dedicated point of contact, you’ll take ownership of customer queries from start to finish, resolving issues efficiently and with care.

You’ll combine product knowledge with a deep understanding of your customers’ needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for.

This role is central to delivering excellent customer outcomes, strengthening long‑term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.

How We Work The Senior Account Manager is office-based, working from our Swindon location.

Our business operating hours are Monday – Friday, 8:30am – 5.00pm.

To set you up for success, Corpay provides:

An allocated workspace in our Swindon office

All necessary company issued equipment

Comprehensive, hands-on training and continued support from the Customer Success Team Role Responsibilities As a Senior Account Manager, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention.

Responsibilities include:

Customer Relationship Management Build and maintain strong, trusted relationships with key customer stakeholders across our segmented portfolio.

Act as a dedicated point of contact for customers, owning day‑to‑day engagement and issue resolution.

Understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.

Account Performance & Growth Deliver against agreed volume, revenue, and activity targets across assigned product lines.

Identify opportunities to grow existing accounts through cross‑sell, upsell, and increased product adoption.

Work proactively to mitigate attrition risk and support customer retention.

Risk, Retention & Recovery Identify early warning signs of customer dissatisfaction or attrition risk.

Lead recovery and reengagement activity for at‑risk accounts, working closely with internal teams where required.

Ensure accurate tracking and reporting of retention and recovery activity.

Cross‑Functional Collaboration Work closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences.

Coordinate internal resources to resolve customer issues efficiently and effectively.

Provide feedback from customers to inform product, process, and service improvements.

Skills & Experience Proven experience in a Key Account Manager, Senior Customer Success, or a client‑facing commercial sales role.

Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.

Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.

Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.

Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.

Experience operating effectively within a fast‑paced, results‑driven environment.

Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.

Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.

Benefits & Perks4 X Life insurance

Pension scheme 5% employer contribution

Private Healthcare
25 days Holiday plus stats (plus Holiday Buy/Sell)
Access to Linked In learning#LI-HG1#LI-On-site About Corpay About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create…