Sales Customer Service Administrator

What’s in it for you?

* Join a growing and successful business with a strong reputation in its industry

* Be part of a supportive and close-knit team environment

* Opportunity to build long-term relationships with customers and suppliers

* Varied role combining customer service, administration and sales support

* Early finish every Friday

* Bonus scheme, generous holiday allowance and pension benefits

Must have’s

* Previous experience in a customer service, sales administration or office administration role

* Knowledge of Sage 50

* Strong communication and customer service skills

* Confident and professional telephone manner

* Good Microsoft Office skills

* Strong Excel skills

* Excellent organisational and time management abilities

* Ability to prioritise workload and meet deadlines

* Strong attention to detail and accuracy

* Motivated, proactive and customer-focused approach

So, what will you be doing?

* Processing customer orders and quotations accurately and efficiently

* Responding to customer enquiries and providing product and service information

* Building strong relationships with existing and prospective customers

* Resolving customer queries and complaints in a professional manner

* Liaising with suppliers to source products, parts and pricing information

* Raising purchase orders and coordinating supplier requirements

* Producing customer invoices and supporting sales administration activities

* Following up outstanding quotations and maintaining sales pipelines

* Generating reports and providing updates to management

* Maintaining accurate customer records and documentation

* Supporting the wider team to ensure a high level of customer satisfaction

* Identifying opportunities to maximise sales through upselling and excellent customer service