Sales & Reservations Executive-Temporary

We are looking for a proactive, customer-focused and enthusiastic Sales& Reservations Executive to join our team on a fixed-term contract, with aprimary focus on driving Christmas bookings and festive sales.

This is an exciting opportunity for someone who enjoys working with customers, generating sales and delivering excellent service during one of the busiest and most important periods of the year. You will play a key role in handling enquiries, converting leads into confirmed bookings and helpingmaximise revenue across our Christmas offerings.

The position is initially temporary to support the Christmas season,with the possibility of a permanent, full-time opportunity becoming available in 2027, depending on business needs and individual performance.

• Handle incoming sales and reservation enquiries via telephone, email and othercommunication channels.
• Promote Christmas packages, festive events, seasonal offers and other relevant products or services.
• Convertenquiries into confirmed bookings and proactively follow up on potential customers.
• Provide accurate information on availability, pricing, packages and booking terms.
• Manage reservations, booking amendments, cancellations and customer requests efficiently.
• Build positive relationships with customers and deliver an excellent customer experience throughout the booking journey.
• Identify opportunities to upsell and maximise sales revenue.
• Maintain accurate booking records and customer information using the relevant reservation systems.
• Work closely with the wider team to ensure smooth coordination and delivery of Christmas bookings.
• Support general sales and reservations activities as required.

We are looking for someone who:

• Has excellent communication and customer service skills.
• Is confident handling sales enquiries and converting opportunities intobookings.
• Is organised, detail-oriented and able to manage multiple enquiries in a busy environment.
• Has apositive, proactive attitude and enjoys working towards sales targets.
• Canwork independently while contributing effectively to a team.
• Is comfortable using email, booking systems and Microsoft Office or similar tools.
• Hasprevious experience in sales, reservations, hospitality, events or customer service.
• Is flexible and able to work in a fast-paced environment during the busy Christmas period.

• Cycle to Work Scheme
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.