Interventions Officer

Position: Housing Interventions Officer
WHAT'S IN IT FOR YOU?

* Competitive hourly rate

* Opportunity to make a real impact supporting local people

* Supportive public sector team environment

* Clear processes, training and guidance to help you succeed

* Varied day-to-day work with autonomy and structure

MUST HAVE'S

* Experience in a customer-focused, casework or support role

* Strong communication skills (written and verbal)

* Confidence handling sensitive conversations with empathy

* Excellent organisation and ability to manage a busy workload

* Good IT skills and confidence using databases/systems

NICE TO HAVE'S

* Experience with in housing, homelessness or tenancy support

* Understanding of safeguarding and working with vulnerable people

* Experience working in a local authority or public sector setting

* Knowledge of relevant housing legislation and guidance

SO, WHAT WILL YOU BE DOING?

* Managing a caseload and delivering timely, accurate support

* Speaking with customers to understand circumstances and agree next steps

* Assessing needs, risks and suitability of available options

* Keeping clear, detailed records and updating systems accurately

* Liaising with internal teams and external partners to progress cases

HELPFUL EXTRAS

* Flexible approach and ability to adapt to changing priorities

* Commitment to confidentiality, professionalism and best practice

* Positive, proactive attitude with a solutions-focused mindset