Spa Apprentice - Level 4

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C‑Side Spa.

Job: Spa Therapist Apprentice – Level 4

Based in: Cowley, Cheltenham

Reports to: Senior Spa Therapist & Deputy Spa Manager

Level 4 Apprentice:
Course – Approx 18‑24 Months.

Highly respected certification within the industry and is considered the equivalent of half a nursing dersing degree. Providing a strong foundation in health, wellbeing and therapeutic practices.

• Become qualified in Indian Head Massage, Reflexology, Aromatherapy, Swedish Massage, Deep Tissue Massage and general wellness & holistic practices.
• Attend private beauty school – one day a week.

• Give your personal attention to all guests, taking personal responsibility for their comfort and enjoyment during their visit to the spa.
• Works as part of a great team providing exceptional guest service
• Exhibits a confident, friendly and positive attitude when dealing with all guests.
• Ensures that all aspects of the ‘guest treatment journey’ is followed with every guest according to the standards of excellence
• Provides guest with effective information
• Takes ownership and responsibility to notice when the guest is experiencing a Moment of Misery & report to spa management. Turn it into a Moment of Magic & deals with this head on
• Promotes Cowley Manor leisure services and spa treatments, retail products whilst delivering excellent guest care (in and around the spa)
• Ensure the whole package is delivered & is always in line with the Experimental’ s standards
• Ensure a smooth running of the spa by being part of a team
• Ensure all treatment consultations are read correctly & take action when needed in a professional manner
• Focus on understanding the individual needs of each guest
• Ensure children swim times are met
• To work to meet business demand
• Deliver treatments to a high standard at all times
• Make sure you explain the benefits of the treatment and what to expect from the treatment before starting any treatment
• Provides all guests with effective after care advice and product recommendations following the treatment

• Complies with all presentation of public areas & treatment rooms
• Ensures guest satisfaction by maintaining a clean, safe facility.
• Cleans and maintains spa presentation throughout shift as per standards as agreed by management.
• Consistently meets grooming standards
• Reports and logs any necessary maintenance issues to the senior therapist
• Inspects changing rooms & treatment rooms, clean as needed and ensure set up as per standards as agreed by management
• Assists in the transportation of dirty laundry up to the main house ‘Trolley run’
• To take responsibility to inform senior spa therapist & deputy spa manager of low stock levels
• Ensure retail sale targets are met
• To understand the Hotel’s Vision, and to live our values in day to day work
• To understand the Guest Service Ethos, and be passionate about these values in your day to day work
• To be a Team Player, and understand that all team members across the Cowley Estate should be happy to help in other departments
• To be flexible, and to try to cover shifts as needed
• To ensure your uniform is always as per brand standards, and you are always turned out well
• By always being polite, positive, friendly but professional with your fellow team members
• Effectively makes bookings in the diary to meet business needs
• To use spa software systems to the standard you have been trained

• To ensure you follow the Health & Safety systems explained to you by your manager, including but not limited to; RASSOW, COSHH, Fire, Manual Handling, Food Hygiene
• Follow company policies precisely
• Ensure all shift procedures are completed on shifts

• Uses their initiative and is proactive
• Attends training in a positive manner
• To have a motivated attuite
• We help each other ‘we are one team’
• Is proactive in down time, prioritises and effectively works though job lists without supervision.
• Works as part of a great team providing high level of…