Program Specialist -Counseling, Coaching & Outreach

Program Specialist 2 – Counseling, Coaching & Outreach

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state‑funded four‑year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands‑on learning that leads to in‑demands careers. EWU’s 300‑acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane.

Eastern also offers programs in downtown Spokane at the innovative, energy‑efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college‑bound students. The honor recognizes Eastern as a ‘24‑’25 College of Distinction. Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement:
At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land. Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

From here forward, EWU remains committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

We are currently seeking skilled and team‑oriented applicants for the following position:
Program Specialist 2 – Counseling, Coaching & Outreach to support EWU’s financial aid team
. The Financial Aid Office at EWU strives to provide student‑centered quality service and to administer the financial aid programs in such a way as to maximize education access and support the mission of the University. The Program Specialist 2 – Counseling, Coaching & Outreach will:

• Provide counseling and coaching to students, parents, faculty, high school counselors and others regarding financial aid eligibility, application procedures, satisfactory academic progress requirements, student budget development, and debt management.
• Serve as a campus partner resource for the Eagle Care Network and administration of emergency aid.
• Review files, award aid, and make informed and well‑documented professional judgment decisions.
• Deliver financial aid presentations and support community outreach efforts with campus partners, including a special focus on at‑risk populations.
• Complete assigned special projects and/or program responsibilities based on operational necessity and individual experience and skills.

A successful candidate for Program Specialist 2 – Counseling, Coaching & Outreach should be customer service focused and meet the talents necessary to accomplish the duties of the position detailed below.

The Program Specialist 2 – Counseling, Coaching & Outreach reports to the Financial Aid Assistant Director – Customer Service & Outreach, and will regularly collaborate with teammates, campus partners and community representatives,…