Director-Human Resources Operations

Director-Human Resources Operations

Eastern Washington University, a comprehensive public university with over 10,000 students, invites applications for the Director-Human Resources Operations. The position is located on‑campus full‑time and is open until recruitment is closed, with screening beginning on 19 January 2026.

EWU is a regional, polytechnic institution recognized for hands‑on learning that leads to in‑demand careers. The 300‑acre main campus in Cheney and satellite locations in Spokane and Riverpoint serve a community of 12,000 residents. EWU offers bachelor’s, master’s, and applied doctorate programs in over 100 fields. The university is a 2024 College of Distinction and was named one of Money magazine’s Best Colleges in America 2024.

The Director of Human Resources Operations provides strategic leadership and operational oversight for the HR department, focusing on process improvement, workflow optimization, and efficiency across all HR functions. The incumbent leads transformational change, shifting HR operations from task‑driven processes to a customer‑service centered model that emphasizes responsiveness, consistency, and service excellence. The role requires a proven record of successful organizational transformation within HR and deep expertise in core HR functions, including recruitment, classification, compensation, and employee relations.

The position supports institutional goals and the needs of faculty, staff, and leadership.

Salary range: $104,985 minimum to $122,004 maximum, based on education, experience, and skills. Benefits include health and disability insurance, retirement, 12 paid holidays, vacation and sick leave accruals, tuition waiver for employees and eligible family members, discounted EWU sports tickets, campus fitness facilities, and STA bus transportation. For additional insurance details, visit (Use the "Apply for this Job" box below)./.

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Minimum of 5 years of experience in human resources or similar service.
• Demonstrated success in improving service strategies or workforce planning initiatives.
• Proven experience with process improvement methodologies and change management practices.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities and work collaboratively across diverse teams.
• Demonstrated ability to apply a responsive and flexible approach that supports the needs of students, faculty, staff, and the public.

• Master’s degree in Human Resources, Organizational Development, Communication, or a related field.
• Experience in higher education, government, or other large complex organizations.
• Project Management Professional (PMP) certification or equivalent training.
• Proficiency in HR systems and data analytics platforms (e.g., Banner, Workday, People Soft, Tableau).

No additional skills listed.

• Workflow Enhancements:
  Identify and lead continuous improvement projects within HR services, specifically in recruitment, onboarding, and overall administrative processes.
• Process Mapping & Redesign:
  Document, assess, and redesign existing processes to increase efficiency and service delivery.
• Systems
  
  Collaboration:
  
  Partner with IT and HRIS teams to optimize system functionality, reporting tools, and user self‑service capabilities.
• Operational Excellence:
  Drive initiatives that ensure HR processes are compliant, standardized, and user‑friendly.

• Project Management:
  Lead cross‑functional HR projects from planning to implementation, ensuring timelines, deliverables, and budget adherence.
• Strategic Advising:
  Act as a strategic partner to university and HR leadership, offering guidance on change management and talent development initiatives.
• Communication:
  Organize and lead project meetings, facilitate stakeholder input, and maintain transparent communication on project progress and outcomes.
• Reporting &…