Customer Success Manager

At Four Kites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the Four Kites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity .
Four Kites is looking for an ambitious and experienced  Customer Success Manager  to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the Four Kites footprint.

As the owner of the day-to-day management of your customers, you will become their go-to expert in all things Four Kites. From training your customers on the Four Kites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

What you’ll be doing :
Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
Understand white-space and work to identify and/or develop upsell opportunities
Advocate customer needs/issues cross-departmentally
Manage account escalations
Advocate internally for customer needs and connect on priorities
About the team:
Our innovative Customer Success Managers are integral to our Operations team and overall customer-centric culture. With their creative problem-solving skills, they have created “raving fans” of Four Kites with all of our customers. From implementing round-table events, to advocating directly with the Four Kites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.
Who you are:
3-4 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
Supply Chain industry experience is a compulsion
Excellent ability to multitask and prioritize workload
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
Bilingual proficiency (Good to have)
Willingness to travel occasionally, based on business needs, for customer meetings, on-site engagements, or official company purposes

Note:

Role would require to work in Night Shift

Who we are:

Four Kites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. Four Kites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.

Four Kites processes over 3.2 million supply chain events daily — from purchase orders to final…