Field Service Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and    collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim    to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

Your role and responsibilities

You will be working as Field Service Engineer and will be responsible for executing service work with low to medium  complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety  guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB

You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business  for Service division, based in Chennai, India.

Work model: on site

You will be mainly accountable for:
Contributing to customer satisfaction by executing service work according to customer order and expectation
Clear understanding of sense of urgency and care in the direct area of responsibility
Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and  at the appropriate quality for service activities
Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality

Qualifications for the role

BE/B-Tech/Diploma in Electrical/ Electronics & Communication Engineering
Minimum 2 to 5 years experience Low/Medium Voltage Drives, VFD drives , LCI  

Experience with Installation & Commissioning of VFD drives ,Field Service Travelling Mandatory
Knowledge on technical Support for field service activity
Ability to work under pressure and facing customer in critical hours

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

We value people from different backgrounds. Could this be your story Apply today or visit    to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story Apply today or visit  to read more about us and learn about the impact of our solutions across the globe.

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