Front Office​/Guest relations

Job Description:

Job Title:

Guest Relations / Front Office

Location:

Sholinganallur, Chennai
Industry: Luxury Real Estate / Hospitality

Experience:

5+ Years

Work Schedule:

Wednesday to Monday (Tuesday – Weekly Off)

Website:  

Urbanrise is South India's largest real estate developer, recognized for its pathbreaking and quality residential projects across South India. Backed by the renowned Alliance Group, Urbanrise has delivered over 22,000+ homes and has 72 million square feet under development. Driven by a passion for growth and sustainability, our projects are not just about creating homes but building communities that foster a sense of belonging.

With a commitment to integrity and reliability, Urbanrise ensures timely delivery, meeting and exceeding home buyer expectations.

Job Summary
We are seeking an experienced Guest Relations / Front Office Executive for a luxury project based in Sholinganallur. The ideal candidate will be the first point of contact for guests and clients, ensuring a premium service experience that reflects the brand's luxury standards. Candidates with a background in hotels, hospitality, or luxury real estate are preferred.

Key Responsibilities
Serve as the primary point of contact for guests, clients, and visitors, ensuring a warm, professional, and personalized welcome
Manage front desk operations including check-ins, check-outs, visitor handling, and appointment coordination
Handle guest inquiries, requests, and concerns promptly, ensuring high levels of satisfaction
Maintain excellent knowledge of the project, amenities, services, and local information
Coordinate with internal teams (operations, housekeeping, security, sales, maintenance) to deliver seamless guest experiences
Manage phone calls, emails, and walk-in queries in a courteous and efficient manner
Maintain accurate records, logs, and guest data while ensuring confidentiality
Uphold luxury service standards, grooming, and professional etiquette at all times
Assist in handling VIP guests and special requests
Ensure the front office area is presentable, organized, and aligned with brand standards

Required Qualifications & Experience
Minimum 5+ years of experience in hotel front office, guest relations, hospitality, or luxury real estate
Proven experience in handling high-end clientele and delivering premium service
Strong communication skills in English (additional languages are a plus)
Excellent interpersonal, problem-solving, and customer service skills
Professional appearance and attitude suitable for a luxury environment
Proficiency in front office systems, MS Office, and basic reporting
Ability to work independently and as part of a team

Preferred Skills
Background in luxury hotels, serviced apartments, or premium residential projects
Experience handling HNI / UHNI clients
Strong organizational and multitasking abilities