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Job Description & How to Apply Below
Walk
-in drive at HCLTech for RCM Voice Team Lead/Senior Team Lead & Health Care Quality Team Lead (US Healthcare Medical Billing Team Lead) - @Navalur on 5th & 6th June'2026
Date: 5th & 6th June'2026
Time: 12:00 PM to 2:00 PM
Venue: HCLTech, ETA 3. No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nad
Contact Person:
Suriyapriya
Experience:
5 to 8 years
Shift: US Shift (Night Shift)
Designation - Team Lead/Senior Team Lead
Provider Side
* RESPONSIBILITIE S
:
Responsible for the day-to-day management of 7 – 25 front level employe
es Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfacti
on Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resourc
es Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedur
es Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations
).Assist with attendance documentation, weekly timesheet validation and schedule adherenc
e.Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirement
s.Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from custome
rs Timely response to mai
ls
SKILLS AND COMPETENC
IESMicrosoft Office (Excel and PPT Preferr
ed)
High proficiency in communication (Written and spok
en)
Focuses on delivering a positive customer experie
nce Proven leadership experience. Should be a team play
er.
FORMAL EDUCATION AND EXPERI
ENCEBachelor’s degree in any stream and progressive work experience in Healthcare
RCM5-8 years of overall experi
ence
Note:
Looking for candidate with an immediate to 45-day notice pe
riod.
Candidates must have complete se t of relieving/Experience le tters from all previous empl
oyers
Interested candidates, kindly register below link HCLTech Hiring RCM Team Lead/ Senior Team Lead - Health Care – Virtual Interview – Fill out for m or share your profile to with below given det
ails.
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