Application Support Manager

This job is with Standard Chartered Bank, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary   Standard Chartered Bank is seeking an experienced SAP Business Technology Platform (BTP) Application Support Manager to join our production support organization. This role requires a minimum of 10 years of hands-on experience in application support with deep expertise in SAP BTP platform services and production operations. As a senior technical specialist, the successful candidate will be responsible for providing expert-level technical leadership, managing complex production issues, driving operational excellence, and serving as the subject matter expert for SAP BTP platform support across the bank's technology landscape

Key Responsibilities    Strategy

• Standard Chartered Bank is seeking an experienced SAP Business Technology Platform (BTP) Application Support Manager to join our production support organization. This role requires a minimum of 10 years of hands-on experience in application support with deep expertise in SAP BTP platform services and production operations. As a senior technical specialist, the successful candidate will be responsible for providing expert-level technical leadership, managing complex production issues, driving operational excellence, and serving as the subject matter expert for SAP BTP platform support across the bank's technology landscape

Key Responsibilities
Senior Technical Specialist & Subject Matter Expert:

• Serve as the primary technical authority and subject matter expert for SAP BTP platform services and applications

• Provide expert-level technical guidance and consultation to support teams, development teams, and stakeholders

• Lead complex technical problem resolution and root cause analysis for critical production issues

• Drive technical innovation, process improvements, and automation initiatives

• Mentor and provide technical coaching to junior support specialists (Band 7-9) through knowledge sharing

• Act as technical escalation point for complex SAP BTP platform issues
Advanced Production Support Operations:

• Own end-to-end technical resolution of complex production incidents and problems

• Lead Major Incident Management (MIM) technical response and coordinate critical incident resolution

• Perform advanced troubleshooting, performance analysis, and system optimization

• Ensure 24x7 production support coverage through technical expertise and guidance

• Drive proactive monitoring, alerting, and preventive maintenance initiatives

• Maintain system availability targets (99.7%+) through technical excellence and optimization
SAP BTP Platform Technical Leadership:

• Provide expert-level support for SAP BTP services including HANA Cloud, Datasphere, Analytics Cloud

• Lead technical implementation and optimization of SAP Identity Authentication Service, Cloud Transport Management

• Drive technical excellence for SAP Business Application Studio, Workzone, and BTP foundation services

• Coordinate complex technical issues with SAP support and provide technical leadership

• Lead platform optimization, performance tuning, and capacity management initiatives
Advanced Change & Release Management:

• Provide technical leadership for Change Advisory Board (CAB) reviews and complex production changes

• Lead technical aspects of release deployments and coordinate complex go-live support activities

• Drive technical excellence in Cloud Transport Management (CTM) configurations and transport governance

• Ensure technical quality and risk assessment for production changes

• Lead automation initiatives to improve deployment efficiency and reduce technical risks
Technical Strategy &

Innovation:

• Drive technical strategy and roadmap for SAP BTP platform support operations

• Lead evaluation and implementation of new technologies, tools, and processes

• Provide technical input for architectural decisions and platform evolution

• Drive continuous improvement initiatives and operational transformation

• Lead technical documentation, knowledge management, and best practices development

Requ…