Manager, Application Engineering, Alexa Excellence

This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

Alexa Excellence's Application Support Team (AXES) serves as Alexa's central defense against large-scale incidents while driving operational excellence across the entire Alexa organization. Our key offering is best-in-class engineering support that combines proactive incident prevention with rapid response capabilities. We are seeking a technical manager with strong leadership, technical acumen, and operational excellence skills to lead a team of passionate engineers responsible for supporting a wide range of Alexa ecosystems.

The ideal candidate will have a passion for working with latest technologies, an intent to exercise creativity, and a drive for pushing the boundaries of existing solutions. This role uniquely combines hands-on technical leadership with strategic development initiatives, including building custom tools and automation solutions that enhance Alexa's support environment. You'll mentor and develop engineers while fostering a culture of innovation and continuous improvement.

Because of our unique position at the intersection of all Alexa services, you will have limitless exposure to the latest and greatest technologies at Alexa and Amazon, providing unparalleled opportunities for technical growth and cross-functional collaboration that directly impacts millions of customers worldwide.

BASIC QUALIFICATIONS:

- Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience working with technical and business stakeholders from global cross-functional teams
- 7+ years of engineering team management in a fast-paced operations environment experience
- Experience leveraging technology to drive process improvements
- Experience improving and creating new processes and structure to achieve goals
- Experience in building and driving adoption of new tools
- Can communicate effectively with all levels of the organization

PREFERRED QUALIFICATIONS:

- Experience in agile/scrum or related collaborative workflow, or experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets

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