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Job Description & How to Apply Below
RESPONSIBILITIES
• UC4/Automic Administration & Upgrades
• Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).
• Scripting & Database Management
• Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• Handle database-level maintenance tasks related to the automation engine.
• Production Support & Process Excellence
• Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.
For India based: shift schedule from 3:00 AM IST to 7 PM IST on Weekdays, 24
* 2 on Weekend plus Canadian holidays.
REQUIREMENTS
• Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• Upgrades:
Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• Operating Systems:
Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• Scripting:
Expert level in Shell Scripting (Bash/Korn).
• Databases:
Solid understanding of SQL (Oracle, SQL Server, or Postgre
SQL).
• Architecture:
Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.
Soft Skills & Operational Requirements
• Shift Flexibility:
Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• Communication:
Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.
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