IT​/Tech Tester, Systems Analyst

URGENT OPENING! IMMEDIATE JOiners

We are looking for only Immediate joiners with 9-14 Years of experience. Experience in SAP/Salesforce Testing.

Candidates with less than 9 years of experience are requested not to apply.

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ROLE PROFILE

HCL Job Level

(Sub banding depending on years of experience)

Domain

Order to Cash (OTC)

Role

O2C Testing, Training & Documentation OTC Process (GBS)

Role Location

Chennai

Positions

12

Technology

SAP/S4 Hana / Salesforce/CRM End-user experience is must and preference with testing experience.

Experience

09 – 14 years

Job Profile

- This role aligns with client’s priorities in GBS journey of OTC function, processes, technology and enables optimization by embracing best practices, breaking silos, eliminating redundant methods, standardizing processes, Operating Model redesign and Implementation of Tools and technology.
- Projects:
He/ She will be responsible to run functional projects testing, training and documentation.
- Transformation:
Will envision product level Transformation strategy and lead global process design / Blue printing, UAT and Implementation of O2C Tool/S4 HANA, also responsible for Operating Model change & Change Management.
- Knowledge Management:
Will be responsible to lead the effort on Knowledge Management and training programmes, content creation and its execution for product level trainings.
- Create and Maintain Documents:
Develop various types of training documents, process documentation, including Standard Operating Procedures (SOPs), Work Instructions (WIs), process flow diagrams, and checklists.
- Ensure Compliance:
Verify that all documented processes adhere to industry regulations, client requirements, and internal quality standards, which is critical for audit readiness
- Change Management:
He/ She should ensure smooth transitions during the implementation of new processes, technologies, or structural changes, with minimal disruption to operations.
- Industry Best Practises:
Implement industry best practices & benchmarking, and anticipate future state best practices and process trends
- Instil and oversee a Governance Framework for the processes
- This is an individual contributor role within Transformation/GBS core team with support of cross functional teams within Delivery Function
- He/She will report to Workstream/Process Lead

Required Profile/ Experience

·

Experience:

Desired candidate should have at least 09-14 years of experience in manual/automated testing in OTC domain with rich experience in Cash Applications, Collections, Order Management, Billing tracks, Disputes. Etc.

· International BPO Exposure:
Should have relevant experience working in BPO ecosystem working on international projects especially Americas region.

· Develop Comprehensive Test Strategies:
Design and implement end-to-end testing strategies for the full OTC application suite, covering functional, regression, SIT, UAT, Integration, and performance testing.

· Analyze and Interpret Business Requirements:
Work closely with Process SME and stakeholders to understand complex OTC business requirements (e.g., order management, billing, accounts receivable, credit management, cash application, and collections) and translate them into detailed test plans and test cases.

· Execute Complex Test Cases:
Oversee and execute detailed manual and automated test cases to validate application functionality against business requirements and specifications.

· Manage and Mentor Junior Testers:
Provide guidance, coaching, and mentorship to junior QA engineers, ensuring adherence to best practices and established QA methodologies.

· Automate Testing Processes:
Develop, maintain, and enhance automated test scripts and frameworks using appropriate tools (e.g., Selenium, Cucumber) to improve testing efficiency and coverage.

· Defect Management and Resolution:
Identify, document, and track software defects using defect tracking tools (e.g., JIRA). Collaborate with developers and product teams for timely resolution and perform root cause analysis (RCA) to prevent recurrence and document RCA.

· Validate Data Integrity and Reconciliation:
Use tools like SQL/Python to validate data integrity across…