Application Support Engineer

Title:

Application Support Engineer

Company:
Pay Pal Holdings Inc.

Location:

Chennai, India or Bangalore, India

Work Made:
Hybrid

CTC:
Dependent upon skills, qualifications, and years of experience

Job Description

The Application Support Engineer will be part of the Braintree Application Engineering Services (AES) team, supporting Braintree products within the Post-Processing domain. The role involves providing daily application support for revenue-share–related service inquiries (approximately 30% of capacity) while developing platform solutions by working on assigned JIRA user stories (approximately 70% of capacity). The engineer will operate in an Agile environment, participating in daily stand-ups and sprint-based delivery.

Close collaboration with globally team members across APAC and the United States is required. The role focuses on improving operational efficiency, system reliability, and overall merchant experience. The candidate is expected to work from an approved location in alignment with Pay Pal’s hybrid work policy to enable effective collaboration.

Required Skills & Experience

- 6+ Years experience required

- Engineering degree in Computer Science or Information Technology (Bachelor’s or Master’s preferred)

- 6 years of experience with strong Backend Java & Python Programming Skills,

- Experience with Gen skills such as prompt engineering, working with LLM models

Technologies:

- Java
- Python
- LLM Models
- Jira user stories