Assistant Manager - Network

Job Overview:

We’re looking for a skilled Assistant Manager – Network Operations to lead a dynamic team of 10+ networking professionals across multiple locations. Based in Chennai, you’ll spearhead network operations across all branches, ensuring a robust and secure IT infrastructure while driving efficient processes and managing daily operations for our cybersecurity and healthcare clients.

Key Responsibilities:

- Team Leadership & Growth:
Guide and inspire a team of 10+ networking professionals, overseeing shift schedules, conducting performance evaluations, and building a collaborative, results-driven culture.
- Network Management:
Supervise daily network operations to ensure optimal availability, performance, and security of IT infrastructure across all branches.
- Process Optimization:
Develop and implement network-focused IT processes to enhance performance, strengthen security, and enable scalable operations.
- Cross-Location Coordination:
Maintain consistent network service delivery and clear communication across Chennai and other branch locations.
- Client Alignment:
Partner with cybersecurity and healthcare teams to ensure network services meet business goals and comply with industry standards.
- Performance Analysis:
Monitor SLAs, conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements.

Required Skills/Technologies/Tools

- Firewall and Switches Technologies:
Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management.
- VPN & Remote Access:
Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA).
- Authentication & Access Control:

Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra .
- Routing & Protocols:
Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT.
- Network Monitoring & Troubleshooting:
Skilled in Wireshark, TCP Dump, Trace route, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis.
- Virtualization:

Experience with VMware vSphere, Hyper-V, and Virtual Box for virtualized environments.
- Cloud Technologies:
Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, Web App, Application Gateway).
- Operating Systems:
Advanced administration of Windows Server (2019/2022), Linux, and macOS.
- Tools & Platforms:
Expertise in Fresh service, Manage Engine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM).
- Scripting for Automation:
Proficiency in Python, Power Shell, or Bash for automating network tasks.
- Documentation and Training Delivery:
Ability to create network diagrams, SOPs, user manuals, and deliver training to teams.
- ITSM Tools and SLA Management:
Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.

Good to have Technologies/Tools

- Network Performance Monitoring:

Experience with Net Flow, Solar Winds, or Cisco Thousand Eyes for advanced traffic analysis.
- Dev Ops Integration:
Familiarity with network automation tools like Cisco DNA Center or Ansible Tower.
- IoT Network Management:
Knowledge of managing IoT devices and networks, especially in healthcare environments.
- Compliance Frameworks:
Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance.
- Load Balancing:

Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer.
- Network Virtualization:
Familiarity with VMware NSX or Cisco ACI for virtualized network environments.
- AI-Driven Networking:
Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision).

- Certifications:

Certifications (e.g., Forti Gate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.

Interested candidates can share your updated CV ity