Head of IT & Infrastructure Practice

We are seeking a strategic, forward-looking leader to head our Infrastructure Services Practice. This role is designed for a professional with deep infrastructure expertise, including Cloud and Service Now capabilities, and a proven ability to shape service portfolios, drive innovation, and influence internal and client stakeholders. The ideal candidate will lead practice development, capability building, and go-to-market strategies across core infrastructure areas including data centers, network, storage, security, end-user computing, platform operations, modern workplace enablement, and emerging hybrid cloud and automation platforms.

Key Responsibilities:

Practice Strategy & Development

• Define and evolve the strategic roadmap for core infrastructure services across traditional, cloud-native, and hybrid IT landscapes.

• Identify market trends and client needs to develop relevant offerings and build reusable point solutions, IPs, and accelerators across infrastructure, cloud, and Service Now ecosystems.

• Drive continuous innovation across infrastructure modernization, workplace efficiency, cloud transformation, and IT operations resiliency.

• Embed Service Now and cloud-native platforms as foundational enablers within infrastructure offerings to create differentiated value. Thought Leadership & Advisory

• Serve as a strategic advisor to internal stakeholders and clients on infrastructure transformation, cloud adoption, automation, and ITSM modernization using platforms like Service Now.

• Represent the practice in industry forums, analyst interactions, and executive briefings to promote thought leadership and innovation.

• Author whitepapers, PoVs, and business cases that articulate the value of integrated infrastructure, cloud, and ITSM solutions.

• Influence technology direction and client strategy by presenting solution blueprints, case studies, and innovation-led frameworks.

Capability Building & Governance

• Build and manage a global bench of infrastructure, cloud, and Service Now architects and consultants with deep domain expertise.

• Establish internal competency frameworks and training programs to enable rapid scaling of delivery capabilities across traditional infrastructure and next-gen technologies.

• Drive cross-functional integration across cloud, automation, security, operations, and workplace to deliver end-to-end solutions.

• Govern delivery excellence through reusable assets, standardized practices, and continuous innovation in services. Go-to-Market & Enablement

• Collaborate with sales, marketing, and solutioning teams to position infrastructure and cloud services, Service Now-led automation, and managed services in large pursuits.

• Support pre-sales with solution narratives, technical strategies, business value articulation, and custom demonstrations.

• Drive the creation and promotion of joint go-to-market (GTM) strategies with hyperscalers, OEMs, and Service Now alliances.

• Own pricing strategy, practice P&L, and contribute to new revenue streams via IP-led offerings, innovation hubs, and platform-based delivery.

Delivery Excellence & Growth Enablement

• Drive delivery-led growth through innovation, proactive mining, and client intimacy across strategic accounts.

• Foster a culture of continuous improvement, value realization, and automation within delivery teams.

• Collaborate with account leadership to identify expansion opportunities through consultative selling and capability-led differentiation.

• Ensure a high level of delivery maturity, customer satisfaction, and operational efficiency.

Ideal Candidate Profile:

• 20+ years of experience in core infrastructure leadership roles, with a strong track record in practice development, strategy, and innovation.

• Deep understanding of data center operations, hybrid/multi cloud architectures, networking, end-user services, ITSM tools such as Service Now, automation, and infrastructure transformation.

• Demonstrated success in creating and scaling global practices, reusable IP, and advisory-led offerings across infrastructure and cloud domains.

• Proven ability to influence C-level executives (CIOs, CTOs), shape client strategy, and represent the organization in executive forums.

• Experience leading cross-functional teams globally and driving growth through prescriptive solutions and proactive delivery innovation.

• Strong financial acumen with experience managing multi-million-dollar portfolios, optimizing costs, and achieving consistent service excellence.