DEX Tool Specialist​/Administrator_Aternity

Requirement Details

Primary

Location:

Not specified in the JD (placeholder provided).

Position Overview (Job Summary):

The DEX Tool Specialist/Administrator is responsible for managing, maintaining, and optimizing the Aternity platform to improve end-user digital experience. The role involves proactive monitoring, analytics-driven insights, automation for remediation, and close collaboration with ITSM and support teams to drive operational efficiency and compliance.

Primary

Skills:

- Hands-on experience with Aternity DEX platform

- Experience with similar DEX tools:
Nexthink, Systrack
- Strong troubleshooting and root-cause analysis
- Automation and scripting using Power Shell, Python
- Understanding of ITIL processes and compliance standards
- Proficiency in creating dashboards, reports, and performance analytics

Secondary

Skills:

- Knowledge of device/application performance analytics
- Cross-team collaboration (ITSM, Service Desk, Infra)
- Strong documentation and communication
- Workflow development for incidents and problem management
- Familiarity with enterprise monitoring tools

Experience:

- Proven experience administering Aternity or similar DEX platforms
- Experience developing automated remediation workflows
- Hands-on scripting for compliance and system health
- Exposure to ITSM tools and ITIL practices
- Experience analyzing user experience data and recommending improvements

Role and Responsibilities:

A.

Key Responsibilities

- Configure, deploy, and manage Aternity agents and dashboards
- Build proactive incident and problem management workflows using DEX data
- Implement automation scripts for system remediation and compliance
- Collaborate with ITSM teams for integration and reporting
- Analyze device and app performance; provide optimization recommendations
- Ensure continuous monitoring of digital employee experience and system health

B. Additional Responsibilities

- Document platform configurations, workflows, and procedures
- Assist in platform upgrades, patching, and performance improvements
- Support service improvement initiatives using Aternity insights
- Train L1/L2 support teams on Aternity dashboards and analytics

Educational

Qualification:

- Graduate degree in Computer Science, Information Technology, or related field

Certifications:

Preferred:

- Aternity platform certification
- Nexthink platform certification
- ITIL Foundation certification