Technical Support Engineer

Position:
International Voice process; hiring for both Sales and Tech roles

Shift: US shifts

Location:

Ambit IT (Chennai)

Mode of work:
Work from Office.

L1 Technical Support

Primary

Responsibilities Include:

- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed

Skillset

- High school diploma or general education degree (GED);
- 6 Months to 1 year experience in Technical Support or Customer Support Environment
- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfortable with technology and ability to provide technical assistance for consumer electronics
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement

Strong commitment to customer happiness and satisfaction