Director - Digital Delivery & Innovation

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Job Title - Director (Digital Delivery & Innovation)
Location - Chennai
Work Mode - Hybrid
Exp - 15+ Years

Job Summary:

The Director, Digital Delivery & Innovation will provide strategic and technical leadership for application development while guiding the evolution of a broader Professional Services delivery and innovation capability. Initially focused on application modernization, data analytics, Dev Ops, Low Code/No Code platforms, and Quality Assurance, this role will progressively expand to include cross-practice delivery alignment, governance and enablement as the organization scales.

The Director will play a critical role in building and scaling an offshore Professional Services delivery and innovation center, driving collaboration across application development and adjacent practice areas, standardizing delivery models, and enabling the adoption of emerging technologies. This leader will balance hands-on technical direction with operational excellence, talent development, and executive-level stakeholder engagement to ensure consistent, high-quality outcomes aligned with business strategy and long-term growth objectives.

Key Responsibilities:

Delivery Leadership:
Lead and manage the end-to-end delivery of application development services, ensuring successful project completion with a focus on client satisfaction, technical excellence, and predictable, scalable execution.
Champion the adoption of Dev Ops principles to streamline application delivery processes, improve efficiency, and reduce time-to-market for software releases.
Oversee application modernization projects, including cloud migration, legacy system upgrades, and the implementation of scalable, flexible solutions.
Direct the integration of advanced data analytics solutions to provide actionable insights, enhancing clients' decision-making capabilities.
Lead the delivery of Power Virtual Agents and CoPilot Studio projects, ensuring user-centered, secure, high-quality solutions that meet or exceed client expectations.
Continuously assess project health, address risks, and manage stakeholder   expectations to ensure project success.
Ensure adherence to security, compliance, and regulatory standards across all application delivery initiatives.

Technical Innovation & Transformation:

Drive the integration of cutting-edge technologies such as AI, machine learning, and automation to foster innovation and business transformation for clients.
Lead the implementation of Low Code/No Code platforms, enabling faster application delivery and empowering business users to create solutions with minimal development effort.
Cultivate a culture of continuous learning and improvement, ensuring the team stays ahead of industry trends with the latest tools and techniques in Dev Ops, QA, and app modernization.
Advocate for the application of best practices in software development, quality assurance, and system architecture to enhance productivity and service quality.

Talent Development & Team Leadership:

Attract, retain, and develop top-tier talent across areas such as application development, Dev Ops, QA, data analytics, and Low Code/No Code platforms.
Continuously assess team skills against strategic goals, proactively addressing talent gaps to ensure expertise evolves in line with emerging technologies.
Foster a high-performance, collaborative team culture, empowering team members to contribute to innovative solutions and ensuring their professional growth.
Formulate and communicate the vision and strategy for the team, ensuring alignment with the company’s overarching goals and objectives.

Client Relationships & Account Growth:

Build and maintain strong, trusted relationships with key clients, positioning the team as a strategic partner for their digital transformation initiatives.
Identify and pursue new business opportunities, leveraging deep technical expertise to drive value and revenue growth through upselling and cross-selling.
Collaborate with sales and business development teams to tailor solutions to clients, aligning offerings with their business challenges and strategic objectives.
Partner with sales and counterparts in Noth America to handle customer escalations, ensuring the creation of win-win situations.

Operational Excellence & Continuous Improvement:

Define and monitor key performance indicators (KPIs) for team performance and service delivery, ensuring continuous improvement and alignment with organizational objectives.
Drive efficiency and cost/value optimization without compromising quality by implementing operational best practices across application development, Dev Ops, and QA processes.
Implement metrics-driven strategies to ensure that all projects are delivered on time, within scope, and with high-quality results.
Learn, apply, and help evolve existing scoping, estimation, and delivery processes and tools, supporting teams while providing input on continuous improvements.

Strategic Vision &

Innovation:

In collaboration with the App Dev…