Service Desk Specialist

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role:
Walk-In-Drive (Service
-Jan-26)
Experience Range: 3 – 6 Years

Location:

Chennai
Siruseri, GS 4 2F 200 seater & GS 3 1F Open Cafeteria, 1/G1, SIPCOT IT Park Navalur, Siruseri, Tamil Nadu 603103
Must Have:
Should be customer centric and understand the Service Desk (SD) support function.
Candidate should be proficient in written and verbal English to provide the required IT services.
Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
Ready to work support during weekend also as per monthly roster.
Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
Good to have:
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
2.Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues