Walk-In Drive Account Set up and activation 12 and at Sholingana

Position: HCLTech Walk-In Drive For Account Set up and activation ( 2 -7 Years ) 12 and 14th Feb at Sholingana
HCLTech Walk-In Drive For Account Set up and activation ( 2
-7 Years ) 12 and 14th Feb at Sholinganallur

Date  : 12th and 14th Feb 26(Thursday and Saturday)
Experience   : 2 to 7 Years
Time : 10:00 AM to 1 PM
POC  :
Yuvapriya
Venue  :

HCL Technologies, Tower 4
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai – 600119

Description

• Supervise daily account setup operations and team workload.

• Ensure adherence to internal controls and data governance policies.

• Handle escalations related to account creation delays or errors.

• Conduct root cause analysis for recurring data issues.

• Collaborate with IT for system enhancements or bug fixes.

• Review and approve non-standard or high-risk account setups.

• Maintain SOPs and ensure team compliance.

• Lead onboarding sessions for new team members.

• Define quality control measures for account setup accuracy.

• Conduct audits and reviews to ensure compliance with policies.

• Analyze trends in account errors and recommend corrective actions.

• Collaborate with cross-functional teams to streamline workflows.

• Develop training materials and conduct refresher sessions.

• Track and report quality metrics to leadership.

• Support system testing and UAT for new account setup features.

• Act as a liaison between operations and compliance teams.

Skills Requirement

• Team Management:
Ability to assign tasks, monitor workloads, and support team performance.

• Escalation Handling:
Resolve complex or high-risk account setup issues.

• Root Cause Analysis:
Investigate recurring errors and implement corrective actions.

• Policy Enforcement:
Ensure adherence to data governance and compliance standards.

•

Cross-Functional Collaboration:

Work with IT, finance, and compliance teams.

• SOP Maintenance:
Update and enforce standard operating procedures.

• Coaching

Skills:

Mentor junior staff and conduct knowledge-sharing sessions.

Role specific competencies and requirements:

- Fluency in (English), both written and verbal.
Results / Target driven.
Self-motivated and willing to learn new skills.
Commitment to developing oneself and desire to develop others.
Good listening skills
Team Player
Ability to work on own initiative.
Adaptable to a changing environment & flexible with regard to working patterns.
Excellent Customer Care skills
Leadership & People Management Skills
Willing to work in night shift