Business Analyst

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Location:

Chennai

Duties and Responsibilities:

Key Responsibilities:

Own and be accountable for all business analysis activities and outcomes within the team.
Conduct discovery sessions and workshops with stakeholders to elicit and validate business needs.
Facilitate playback and validation workshops – with business users and other product teams alike - to confirm understanding and alignment on deliverables.
Apply a range of business analysis techniques to elicit, elaborate, and manage business, product, and system-level requirements.
Perform functional decomposition to translate business needs into Epics and User Stories.
Produce and maintain structured documentation including:
Business Requirements
Functional & Non-Functional Requirements
Interface/Integration Requirements
Transition Requirements
Document current (AS-IS) and future (TO-BE) business processes using process maps and detailed narratives.
Identify pain points, business goals, benefits, and expected outcomes.
Conduct gap and impact analysis to assess change implications.
Analyse and document data flow requirements across systems, including transitions and transformations.
Document user flows from a goal-oriented perspective, detailing step-by-step system interactions understandable by all stakeholders.
Collaborate with developers and technical teams to ensure business needs are accurately translated into technical designs.
Maintain requirements traceability throughout the project lifecycle.
Assist in resolving complex production issues and support solution implementation.
Support key functional and integration testing activities.
Validate deliverables against requirements and assist in defect triage and resolution.
Prepare SOPs and training/user guides for new features and functionalities.
Deliver user training and support change implementation across impacted teams.
Contribute to the growth and standardization of the Business Analysis practice
Provide insights and suggestions to improve business processes and digital solutions based on deep domain understanding.
Assist in identifying, managing, and tracking risks and issues throughout the project lifecycle.

Knowledge:

Extensive knowledge of Business Analysis processes, frameworks and standards (IIBA, FCS, PMI-BA)
Basic Software and IT knowledge
Basic Data(base) principles
Process Modelling and Analysis
COTS product implementation
Modern delivery practices (Agile and Product)
Basic understanding of how Cloud technologies support modern Products
Full Software Product Delivery lifecycle
Knowledge of maritime desirable but not essential
Basic Finance and Accounting principles in Global organisations desirable

Skills:

Structured Analysis
Data Analysis
BPMN
UML requirements modelling
Strong analytical and problem-solving skills
Attention to detail
Active listening and observation
Ability to understand and document underlying business needs
Strong Communication (Verbal, written)
Interpersonal skills
Strong collaborative and partner approach
Presentation and facilitation
Ability to influence and negotiate with a wide range of stakeholders

Experience:

Lead requirements and solution design efforts in large global Products / Applications
Worked with distributed teams in Agile development environment
Understanding of Agile ways of working
Experience using Jira/Confluence of similar
Should have basic understanding of Design Principles

Education and Professional

Qualifications:

Degree educated
8+ years of proven business analysis experience
Business Analysis certification - CBAP/CCBA, or BUSA level 4 and above

Experience with tools such as JIRA, Confluence, MS Visio, Draw.io, Lucid chart, Enterprise…