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Job Description & How to Apply Below
Engineer - Technical Operations (QCN)
Position: Engineer - Technical Operations (QCN)
Qualification:
Graduate
Experience:
2-5 years post-qualification
Location:
Chennai
About Qube
Qube is a high-growth, transformation-driven company experiencing rapid expansion through aggressive M&A activity. Having completed 5 major acquisitions in just 18 months, Qube is evolving into a diversified, multi-vertical business powerhouse in the media-tech space.
At Qube Cinema, technology and innovation are at our core. Our purpose is to bring every story to life—to engage, entertain, and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products, constantly evolving to cater to the needs of the global cinema business.
Qube is currently in the midst of deep transformation and strategic repositioning. Here, finance professionals don't just crunch numbers—they shape business strategy, drive integration, and directly influence executive decisions.
Roles And Responsibilities
Content Management:
Check the status of received content
Upload content to the server
Verify the integrity of the content
Book content as per the schedule
Update the loading status of the content
Prioritize the booking of content based on show timing and importance of ads
Provide instructions to QTS for manual loading and share content links with engineers
Scheduling and Qube Central
Activities:
Enter composition and site details in Qube Central Activities
Create schedules as per received orders, including proper entry of details such as start date, end date, and position of ads
Modify or cancel schedules as per instructions from the Sales team
Check each schedule for correctness against the theatre list
Daily reconciliation of schedules and comparison with lists provided by the sales team
Extract and upload databases for play logs of offline theatres
Upload standby server databases to ensure continuity of play logs
Playback Monitoring:
Check schedule taken status
Monitor playback daily as per schedule start date
Ensure all theatres start playing ads as per the schedule
Monitor theatre calling status daily
Identify theatres playing the movie without ads and follow up
Identify WTA connectivity issues and report to the concerned team for resolution
Monitor playback after uploading databases of offline theatres
Troubleshooting and Technical Support:
Identify reasons for non-calling of theatre servers and take corrective actions
Identify reasons for content not reaching theatres and resolve issues
Coordinate with engineers/theatre operators to activate modems and servers
Identify playback issues and escalate to the software team for solutions
Provide input to the software team upon request
Close monitoring of playback during theatre server build upgrades and provide feedback
Support QTS engineers in troubleshooting
Documentation and Communication:
Follow checklists for all processes involved
Communicate loading and playing status via email to QCN Operations and Sales teams
Coordinate daily with external clients, including theatre managers, owners, and operators
Ensure internal coordination among the teams,
Provide WTA installation follow-up reports at regular intervals
Update the list of ads scheduled on a daily basis
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