Senior Service Engineer; L3

Position: Senior Service Engineer (L3)
About Supra Its

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

Canon Partnership

In 2021, Canon Canada made an equity investment in Supra ITS, recognizing a shared vision to deliver world-class technology and managed services across North America.

What began as a strategic investment has since evolved into an integrated partnership, combining Canon's innovation and enterprise solutions with Supra ITS's agility, customer focus, and managed services expertise.

Today, we operate as a unified force, driving rapid growth across North America through automation, cloud, cybersecurity, and business process solutions. Together, Canon and Supra ITS are accelerating digital transformation for customers, delivering secure, scalable, and performance-driven IT solutions that redefine what it means to be truly customer-centric.

Canon Canada's strategic investment in Supra ITS strengthens this commitment by integrating Canon's cutting-edge technologies with Supra's agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

About Atomic North

Atomic North is the India-based subsidiary of Supra ITS, serving as the global delivery and operations centre behind Supra's Managed IT, Application Services, and BPO businesses. As an integral part of Supra ITS' international ecosystem, Atomic North ensures operational transparency, and seamless collaboration with our North American leadership teams. As Supra ITS scales rapidly across North America in partnership with Canon, Atomic North is expanding its leadership team in India to support the company's next phase of growth, maturity, and operational excellence.

Team Overview

Join a high-performing, execution-driven service delivery organization with strong governance, documented processes, and direct leadership engagement.

You will work closely with Service Desk, NOC, SOC, Cloud, and Security teams across India and North America, supporting mission-critical customer environments in a structured, compliance-driven MSP model.

Job Summary

We are seeking a highly skilled and proactive L3 Infrastructure & End User Computing (EUC) Engineer to manage advanced technical operations, resolve complex infrastructure incidents, and support the overall IT environment across the organization.

This role requires a strong hands-on technical professional capable of handling enterprise-level L3 tickets, supporting the Service Desk (L1/L2) teams, and driving infrastructure improvements. The ideal candidate should possess broad end-to-end infrastructure experience, including office IT setup, data center management, network administration, endpoint management, asset management, user provisioning, and technical documentation.

As the organization grows, this individual will play a key leadership role in establishing, managing, and leading the complete IT Infrastructure function.

Key Responsibilities Infrastructure Operations & Support

Handle and resolve complex L3 incidents, service requests, and problem management activities.
Provide escalation support and technical guidance to L1/L2 Service Desk personnel.
Manage and maintain enterprise IT infrastructure components including servers, firewalls, routers, switches, storage systems, wireless infrastructure, VPN solutions, internet/MPLS connectivity, backup solutions, and endpoint…