Systems Engineer

Key Responsibilities:

Change Management Responsibilities
Establish and enforce Change Management policies and frameworks in alignment with ITIL best practices
Assess risk, impact, and feasibility of proposed changes, ensuring minimal disruption to business operations
Onboard Development teams to Change Management tools and create workflow for them
Ensure proper testing, validation, and rollback strategies are documented for the change
Track and report on Change Success Rates, Failed Changes, and Change-related Incidents
Work with cross-functional teams to align changes with business priorities and IT governance policies
Provide training and awareness on Change Management best practices
Maintain Change Management documentation/proof for compliance for various products
Incident Management Responsibilities
Lead the Incident Management process, ensuring swift response to major incidents and minimizing business impact
Act as the primary escalation point during critical incidents, coordinating response teams and stakeholders
Ensure real-time incident tracking, logging, and categorization using ITSM tools (Service Now, BMC Remedy, Jira)
Conduct Root Cause Analysis (RCA) and Post-Incident Reviews, identifying areas for improvement
Implement incident response automation and continuous improvement strategies to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
Develop incident dashboards, reports, and KPIs to track and optimize performance
Collaborate with Problem Management teams to identify and resolve recurring issues
Ensure compliance with IT security, regulatory, and audit requirements related to incident handling
Required Skill Set
5+ years of experience in Change Management, Incident Management, or IT Service Management (ITSM)
Strong understanding of ITIL Change & Incident Management processes

Experience with ITSM tools such as Service Now, BMC Remedy, Jira, Splunk, Pager Duty
Ability to perform risk assessment and impact analysis for IT changes and incidents
Crisis management and decision-making skills in high-pressure situations
Strong stakeholder communication and coordination abilities across technical and business teams
Hands-on experience in cloud-based, Dev Ops, and Agile environments
Knowledge of cybersecurity incident handling and risk management
Desired Skill Set (Preferred, But Not Mandatory)
ITIL v4 Certification (preferably in Change or Incident Management)
PMP, Prosci, or COBIT certification for process governance
Experience working in regulated industries (Finance, Healthcare, Telecom, etc.)
Knowledge of AI/ML-based incident detection and automation
Familiarity with SRE (Site Reliability Engineering) practices to enhance operational stability
About Trimble
Trimble is a leading provider of advanced positioning solutions that maximize productivity and enhance profitability for our customers.
We are an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best.
While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so, we are changing the way the world works.
Those who successfully lead others to meet our objectives are vital to our organization.
Leadership at Trimble is much more than simply exercising assigned authority; we expect our leaders to embrace a mission-focused leadership style, demonstrating the strength of character, intellect and the ability to convert ideas to reality.