Engineer , Engineering Operations

Position: Engineer 3, Engineering Operations
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The remit of this role encompasses both ITSM Configuration Management and IT Asset Management, to maintain, control and improve the processes and data for all components of Sky Europe services and infrastructure. This is to fully enable Comcast to maintain accurate configuration and asset information on the historical, current, and planned state of services and infrastructure; thus, providing an accurate account of all technology asset life cycle costs and risks to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions.

We are seeking Sky Europe's Lead for Service Asset and Configuration Management, who will be responsible for the management of technology assets, which includes optimizing the value and cost of technology assets while mitigating the risks these assets present to the organization throughout the life of the assert. This will be achieved by establishing an effective technology life cycle that spans from technology asset selection, operation, refresh, migration, optimization, through to the retirement and disposal of the asset.

The ITSM configuration & asset manager is responsible for the governance of this life cycle and reporting data that is captured throughout the life cycle to improve the management of assets within the organization. ITSM configuration & asset management is to be the central point for data analysis to support the effective management of digital technology assets, whether owned and managed by IT, third-party service providers or business units outside IT.

Job Description

Core Responsibilities

Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be…