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Sr Customer Service Executive - Provisioning & Configuration

Job in 600001, Chennai, Tamil Nadu, India
Listing for: Tata Communications Limited
Full Time position
Listed on 2026-06-01
Job specializations:
  • IT/Tech
    Systems Engineer, Technical Support
Job Description & How to Apply Below
Broad outline of the Role
Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience
Bachelors degree in engineering or equivalent qualification
0-4 years relevant experience in network infrastructure project management and on field experience

Other Knowledge & Skills
Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration

Key Responsibilities
Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs or activation post Provisioning.
Validate wiring connections and schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's
Perform escalation management, wherever necessary and in case project is in jeopardy.
Should have

Working experience in(  DNA  ) Digital Network Administrator and knowledge in  DTN, DTN-X, XT & OA   nodes
Should have

Working experience in Installation & De-installation of   TIM/TOM, OTM card, AOFX card,   and   XT nodes
Good Knowledge of  TNMS   (Transcend Network Management System) and Groove   G30  &   G40   nodes
Experience in Circuit provisioning in   DNA & TNMS
Knowledge of Software Upgrades
Manage all operations with respect to installation support and network service configuration management
Manage implementation for any new network updates
Manage Server upgrades and Software Upgrades
Design the network to ensure adherence to the timelines and hand over to project implementation team
Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary
Handle requirements like addition/removal of equipment and issues during migration to new circuits
Scheduling the Tech on site and Provide technical expertise for ensuring smooth integration of network and system
solutions/network improvement
Ensure that all installation functions are performed in a timely fashion to meet specifications
Ensure adherence to process and timelines, maintenance of systems like PSR in Sales Force
Responsible for the configuration of Channel Turnup and network components to meet design specifications
Manage and monitor planning and delivery of orders in terms of configuration management
Managing the NCF projects
Managing FDR pulls and Temp log analysis
Reviewing the AMC QA documents
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