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Job Description & How to Apply Below
We'll look to you to lead the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectations
You'll support the team's activities to make sure that the platform's integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requests
It's an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
We're offering this role at vice president level
What you'll do
As a Production Manager, you'll contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. You'll also manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues.
Along with managing relationships with platform, domain and relevant cross-domain stakeholders, you'll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, you'll establish an environment of continual learning and feedback.
You'll Also Be
Working with leads, managements and others to define and execute the domain's future state vision
Identifying and capturing risks and issues relevant to the production environment, engaging and coordinating with other leads to identify potential solutions and enable resolution
Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements
Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all policies and regulatory obligations
The skills you'll need
Your technical knowledge and experience will cover platforms, technology, products and domains, and you'll have experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
You'll Also Demonstrate
10–12 years of hands-on experience in production support, site reliability, and platform operations within large-scale enterprise environments
Deep understanding of distributed systems, microservices architectures, APIs, and integration patterns. observability and monitoring tools such as Splunk, Kibana/ELK, Grafana, Prometheus, App Dynamics, or Datadog
Experience with cloud environments, Solid knowledge of databases (SQL/No
SQL) and message-streaming platforms such as Kafka
Strong communication skills, with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
Knowledge and experience of using operational principles
Good collaboration and stakeholder management skills
A solid background working in an Agile or Dev Ops environment with continuous delivery and continuous integration
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