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Job Description & How to Apply Below
We are currently seeking a Field Tech Associate to join our team in Chennai, Tamil Ndu (IN-TN), India (IN).
The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include:
Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
This position will be a Client based position working at a client site.
Job
Responsibilities Include:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
Serves as company liaison with customer on administrative and technical matters.
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
Diagnoses and resolves product performance problems.
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows.
Basic Qualifications:
1-3 years desktop/technical Windows support experience
Preferred
Skills:
Service Now ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours.
Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Career Arch Job code Overview and General duties:
The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include:
Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
This position will be a Client based position working at a client site.
Job
Responsibilities Include:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
Serves as company liaison with customer on administrative and technical matters.
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
Diagnoses and resolves product performance problems.
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows.
Basic Qualifications:
1-3 years desktop/technical Windows support experience
Preferred
Skills:
Service Now ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours.
Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service
Excellent interpersonal skills and ability to work collaboratively in a team environment.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently…
Position Requirements
10+ Years
work experience
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