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Job Description & How to Apply Below
Hi Everyone,
About the Company
HCLTech is a leading global technology company that focuses on providing innovative solutions and services to its clients. Our mission is to deliver exceptional value through technology and to foster a culture of collaboration and inclusivity.
About the Role
We are currently hiring for the position of SR. SUPPORT ENGINEER. This role is crucial in ensuring that our clients receive the highest level of support and service.
Responsibilities
Provide support for various platforms including Zendesk, Service Now, Freshdesk, Salesforce, Asana, and Slack.
Collaborate with team members to resolve client issues efficiently.
Maintain documentation of support processes and client interactions.
Qualifications
Experience:
2.5 Yrs - 5 Yrs
Location:
Chennai
Notice Period: immediate to 30 days
Required Skills
Proficiency in Zendesk
Experience with Service Now
Familiarity with Freshdesk
Experience of Salesforce
Experience using Asana and Slack
Preferred Skills
Strong problem-solving skills
Excellent communication abilities
Ability to work in a fast-paced environment
Pay range and compensation package
Details regarding the pay range or salary will be discussed during the interview process.
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