Senior Salesforce Business Analyst

Job Description

Ciklum  is looking for a  Senior Salesforce Business Analyst  to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About

The Role

We are seeking a high-caliber Senior Salesforce Business Analyst with 7+ years of experience to play a pivotal role in our enterprise transformation initiatives. In this role, you will bridge the gap between complex business strategies and technical execution, driving large-scale integrations, mergers and acquisitions (M&A) programs, and system modernizations.

The ideal candidate possesses deep expertise in the Salesforce ecosystem (including Sales Cloud and modern Agentforce AI capabilities), thrives in Agile environments, and excels at navigating senior stakeholder relationships to deliver robust, scalable solutions.

Responsibilities

Strategic Business Analysis & Stakeholder Management:
Requirements Gathering:
Collaborate with senior business stakeholders and executives to discover, analyze, and document complex business requirements
Transformation & M&A:
Support large-scale business transformation, systems integration, and M&A programs, ensuring alignment between business vision and technical execution
Consultative Approach:
Act as a trusted advisor, translating high-level business goals into actionable functional and technical specifications
Salesforce Ecosystem Mastery:
Solution Alignment:
Leverage deep knowledge of Salesforce Sales Cloud, Agentforce Sales capabilities, and the broader enterprise Salesforce ecosystem to design best-practice solutions
Data & Migration Management:
Perform complex data analysis, field-level mapping, dependency mapping, and org migration activities across highly integrated, legacy, and target systems
System Architecture Advocacy:
Ensure that proposed business processes respect Salesforce guardrails, limits, and scalability standards
Agile Delivery & ALM:
User Story Lifecycle:
Author high-quality, technical user stories complete with clear acceptance criteria (BDD/Gherkin format preferred) and manage them seamlessly within Jira
Agile Governance:
Champion Agile Scrum methodologies and Application Lifecycle Management (ALM) best practices to ensure smooth deployment pipelines

Cross-Functional Collaboration:

Partner closely with Product Owners, Scrum Masters, Developers, and QA teams to ensure clarity of scope and successful sprint deliveries

Requirements

Experience:

7+ years of proven experience as a Business Analyst and/or Salesforce Consultant within complex, enterprise-level environments
Program Track Record:
Direct experience working on large-scale business transformation, system integration, or M&A initiatives
Technical Tools:
Hands-on, expert-level proficiency in managing technical user stories, backlogs, and requirements documentation in Jira
Methodology:
Strong mastery of Agile Scrum methodologies and modern ALM practices
Salesforce Expertise:
Deep understanding of Salesforce Sales Cloud and modern automation/AI features like Agentforce Sales capabilities
Data

Skills:

Proven ability to execute data mapping, dependency tracking, and org-to-org migration strategies

Desirable

Salesforce Certified Business Analyst
Salesforce Certified Sales Cloud Consultant
Agile/Scrum Certification (e.g., CSPO, CSM, or SAFe)

What`s in it for you

Strong community:
Work alongside top professionals in a friendly, open-door environment
Growth focus:
Take on large-scale projects with a global impact and expand your expertise
Tailored learning:
Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities:
Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Care:
We've got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in Edge Tech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already We would love to get to know you! Submit your application. We can't wait to see you at Ciklum.