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Job Description & How to Apply Below
AI Implementation Manager (India & EMEA Hours)
Company:
High-Growth Global SaaS Platform
Location:
Chennai, India
Region:
India
Employment:
Full-Time
About the Opportunity
We’re partnering with a fast-growing SaaS company transforming customer onboarding and professional services automation for modern B2B teams.
Backed by leading global investors and trusted by high-growth SaaS businesses, the company is scaling rapidly and building an AI-first Professional Services organization focused on enterprise onboarding, integrations, and workflow automation.
This is a highly consultative, customer-facing role where you’ll own complex implementations end-to-end while working closely with Product, Engineering, and Solutions teams.
If you enjoy solving integration problems, leading enterprise customers through onboarding, and using AI tools to improve workflows and delivery, this role could be a strong fit.
What You’ll Do
Own enterprise onboarding projects from kickoff to go-live
Lead discovery sessions and map customer workflows into scalable system configurations
Guide customers on implementation best practices and integration design
Work across APIs, webhooks, SaaS integrations, and automation workflows
Collaborate with Product and Engineering teams to resolve technical blockers
Handle escalations and drive projects forward with high ownership
Use AI-assisted tools and automation to improve implementation efficiency
Act as a trusted advisor for onboarding processes and operational workflows
What They’re Looking For
Experience in SaaS implementations, onboarding, technical consulting, or customer-facing delivery roles
Strong understanding of APIs, webhooks, integrations, and SaaS workflows
Experience working with tools like Postman, Zapier, Workato, Boomi, Make, or similar platforms
Ability to manage enterprise customers and complex onboarding programs independently
Strong communication skills with the ability to simplify technical concepts
High ownership mindset with strong problem-solving ability
Comfortable experimenting with AI-assisted tools and workflow automation
Nice to Have
Experience with ERP, CRM, HRMS, or finance systems
Familiarity with PSA or project management platforms
Exposure to SQL, SSO/SAML, or enterprise IT workflows
Experience in high-growth SaaS environments
Why This Role Stands Out
High ownership and direct customer impact
Opportunity to help shape an AI-first implementation function
Exposure to enterprise-scale onboarding and integrations
Fast-moving, product-first SaaS environment
Strong learning and growth opportunities alongside experienced operators
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