More jobs:
Job Description & How to Apply Below
Job Title - Service Desk Executive
Primary Skills - Servicedesk, Service Now ITSM
Experience - 5 to 8 yrs
Location - Chennai
Notice Period - Immediate to 30 days
Job Description
- Should be good with Service Now ticketing tool and should know preparing ticket reports
Strong understanding of ITIL Information Technology Infrastructure Library practices
Proficiency in diagnosing and resolving technical issues with hardware and software Must be well versed with troubleshooting Outlook issues and other MS Office related issues
Must be good with MS Excel and Power Point
Should know Intune Autopilot and Security Groups
Experience in managing and resolving incidents effectively
Ability to manage changes in the IT environment
Must have knowledge of Major Incident Management and should be able to collect issue details and initiate bridge in case of any major incident
Should have excellent communication skills written and verbal
Knowledge of service level agreements SLAs and other performance metrices like FCR
Soft Skills
Proven ability to manage and motivate a team
Excellent verbal and written communication skills
Strong customer focused approach with a commitment to quality support
Excellent problem solving abilities
Effective time management and organizational skills
Key Responsibilities
Manage and lead the IT service desk team
Ensure timely resolution of IT issues and requests
Monitor and report on service desk performance metrics
Develop and implement service desk policies and procedures
Provide training and support to service desk staff
Collaborate with other IT teams to resolve complex issues
Facilitate communication and escalation processes within the IT department
Maintain uptodate knowledge of IT support best practices
Collaborate with onsite engineer to track onboarding and offboarding requests and ensure those requests are processed on time without any fail
Collaborate with onsite team members and ensure they are maintaining the inventory of hardware assets and updating it on realtime
Initiate bridge and send out communications in case of any major incident event
Skills
Mandatory Skills : Servicedesk, Service Now ITSM
Good to Have Skills : Windows Server
Interested candidates please click in below link and apply
Share your updated CV and below details to
Total Years of Experience
- Relevant Years of Experience
- Current Company
- Current CTC
- Expected CTC
- Notice Period
- Current Location
- Preferred Location -
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×