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Job Description
Position: Quality Lead (Info Connectivity & ADAS Domain)
Location:
Chennai
About the Role
We are seeking an experienced lead to take full ownership of Serial Life Quality and lead issue resolution for legacy vehicles in the India-Asia Pacific (IAP) region, specifically in the Info Connectivity & ADAS domains . This role requires a proactive leader who can manage end-to-end quality operations, drive cross-functional alignment, and leverage AI-powered tools and analytics for faster problem solving, and ensure top-notch customer experience through effective resolution and continuous improvement.
Key Responsibilities
Take full control and management of Quality for Software Serial Life and lead the animation of resolution activities for issues affecting legacy vehicles in Info Connectivity & ADAS domains.
Maintain full awareness of in-field problems by engaging with all relevant stakeholders and information sources.
Animate and monitor serial life issues until resolution, ensuring clear tracking and status updates.
Define, promote, and monitor improvement action plans for assigned perimeters.
Prioritize critical issues for timely fixes.
Ensure achievement of Quality Targets for vehicles sold in the IAP region.
Promote and implement Lessons Learned from issue resolution to benefit new developments.
Prepare and deliver periodic reports to the Leadership team on quality status and action progress.
Conduct in-vehicle deep dives to validate customer complaints and benchmark against competitor solutions.
Identify and share top improvement opportunities for future features and systems design.
Leverage AI-based analytics, predictive models, and automation tools to detect patterns, prioritize issues, and accelerate root cause identification for quicker resolution and improved customer satisfaction.
Qualifications & Skills
Bachelor’s or Master’s degree in Automotive, Electronics, Electrical, Computer Science, or related field .
8-10 years of experience in Automotive Electronics Systems and Quality.
Strong background in Infotainment, Connectivity or ADAS systems.
Proven track record in issue resolution and cross-functional project management .
Excellent communication, coordination, and stakeholder management skills in a multi-site/global environment.
Strong analytical skills with a customer-centric mindset.
Please share your profiles to ca with below details:
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Disclaimer
-At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality,
religion, sexual orientation and disability. Diverse teams will allow us to
better meet the evolving needs of our customers and care for our future.
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