Client Partner

The  Client Partner  will be responsible for managing and growing a portfolio of strategic enterprise clients with a combined value of approximately  $20M+ . This role will own the overall client relationship, revenue growth, customer success outcomes and long-term account strategy across Teceze’s managed IT services portfolio.
The Client Partner will be accountable for expanding existing accounts by  2X to 10X , achieving quarterly  EN targets , improving customer success metrics, and ensuring strong alignment between client priorities and Teceze’s Sales, Delivery, Pre-Sales, Solutioning and Practice teams.
This is a senior client-facing role that requires strong commercial leadership, executive stakeholder management, account growth capability, managed services knowledge and the ability to convert customer needs into long-term strategic partnerships.
Service Portfolio Coverage
The Client Partner will manage and grow client relationships across Teceze’s core service offerings, including:
Managed IT Services
Digital Workplace Services
Cloud and Infrastructure Services
Application Services
Cyber Security Services
Service Desk and End-User Support
Cloud Migration and Infrastructure Modernisation
IT Operations, NOC and Managed Infrastructure
SOC, VAPT, Risk Advisory, Identity and Cloud Security Services
Transition, Transformation and Continuous Improvement Services
The role requires the ability to position Teceze as a trusted partner across multiple service towers and identify opportunities where clients can benefit from integrated managed services, transformation and security-led solutions.

Key Responsibilities
1. Strategic Account Ownership
The Client Partner will act as the overall relationship and growth owner for assigned strategic accounts.

Responsibilities include:

Manage a portfolio of enterprise clients worth approximately  $20M+  in annual revenue.
Build and maintain trusted relationships with CIOs, CTOs, CISOs, COOs, Procurement Leaders, Infrastructure Heads, Workplace Leaders and Business Stakeholders.
Develop detailed account strategies to grow each account by  2X, 5X or 10X  over time.
Own account plans covering current revenue, whitespace, competitor presence, renewal timelines, decision-makers, influencers, risks and growth opportunities.
Position Teceze as a strategic managed services and transformation partner rather than a transactional supplier.
Maintain clear visibility of contract scope, service performance, commercial commitments, open opportunities and customer sentiment.
Ensure each strategic account has a clear growth roadmap, executive engagement plan and quarterly action plan.
2. Revenue Growth and Quarterly EN Target Ownership
The Client Partner will carry and deliver quarterly  EN targets  across assigned accounts.

Responsibilities include:

Own and deliver quarterly EN targets for the assigned client portfolio.
Identify and convert upsell, cross-sell, renewal, transformation and managed services opportunities.
Drive account growth across Digital Workplace, Cloud & Infrastructure, Cyber Security, Applications and Managed IT Services.
Convert delivery performance, service reviews, customer pain points and transformation priorities into qualified pipeline.
Work with Sales and Pre-Sales teams to shape proposals, commercials, solution narratives and executive presentations.
Lead account-based growth initiatives around workplace modernisation, cloud transformation, security improvement, automation, ITSM optimisation and cost reduction.
Maintain accurate pipeline, forecast, opportunity stage, close dates and revenue visibility.
Drive opportunity qualification, win strategy and internal stakeholder alignment for large deals.
Ensure each client has clear short-term quarterly targets and long-term account expansion goals.
3. Customer Success and Service Performance Accountability
The Client Partner will be responsible for customer success metrics and ensuring that growth is supported by strong delivery outcomes.

Responsibilities include:

Own customer success outcomes for assigned clients in partnership with Delivery and Customer Success teams.
Track client-level success metrics, including  CSAT, NPS, SLA…