Network Operations Center Engineer

Job Description:

NOC Engineer (ISP/Telecom)  Experience Range:  1 – 3 Years

Location:

India (Bangalore, Chennai, Hyderabad)
Position Type:  Full-time, Permanent
Shift Pattern:  24x7 Rotational Shifts (Including night shifts and weekend coverage)
Role Summary We are seeking an energetic and detail-oriented  Network Operations Center (NOC) Engineer  with 1 to 3 years of hands-on experience in an ISP or Telecom environment. In this role, you will serve as the first line of defense ensuring maximum network uptime, stability, and performance. You will actively monitor core transport, IP, and wireless networks, perform rapid initial troubleshooting (L1/L2 triage), manage incident life cycles, and coordinate with field teams and carriers to resolve outages within strict SLAs.

Key Responsibilities
1. Proactive Network Monitoring & Triage  Maintain continuous surveillance of the core, aggregation, and access network infrastructure using enterprise monitoring tools (e.g., Zabbix, Nagios, Solar Winds, PRTG, or internal NMS).
Acknowledge, analyze, and categorize alerts/alarms related to link failures, high latency, packet loss, BGP flaps, or hardware faults.
Isolate issues accurately between physical layer faults (fiber cuts, RF interference) and logical layers (routing/switching misconfigurations).
2. Incident & SLA Management  Log, update, and manage the full lifecycle of incidents within the ITSM ticketing system (e.g., Jira Service Desk, Service Now, Remedy) with explicit documentation.
Provide initial L1/L2 troubleshooting and escalate complex technical bottlenecks to L3 engineering, backbone, or infrastructure teams strictly adhering to defined Standard Operating Procedures (SOPs).
Regularly communicate clear, time-bound updates to internal stakeholders and enterprise clients regarding resolution progress.
3. Telecom & ISP Operations Coordination  Coordinate closely with on-ground field technicians, fiber splicers, and RF engineers to direct targeted physical site restorations.
Interface professionally with inter-carrier partners, National Long Distance (NLD) / International Long Distance (ILD) carriers, and third-party vendors to resolve upstream transit or link issues.
Assist in generating Daily Network Performance reports and Post-Incident Reviews (PIR/RCA) for major network disruptions.
Technical Skills & Requirements Must-Have Core

Skills:

Networking Fundamentals:  Deep understanding of the OSI model, TCP/IP suite, Subnetting, and IP addressing v4/v6.
Routing & Switching:  Hands-on experience or solid exposure configuring and troubleshooting VLANs, Spanning Tree Protocol (STP), Static Routing, and basic Dynamic Routing protocols (OSPF, BGP).
ISP Hardware Exposure:  Basic navigation/read-only access on Cisco, Juniper, Huawei, or Nokia routers and switches.
Access Network Knowledge:  Familiarity with broadband delivery architectures such as FTTH (GPON/EPON networks, OLT, ONT) or wireless radio/microwave infrastructure (Mikro Tik, Ubiquiti, Cambium).
Troubleshooting Toolkit:  Daily comfort using standard network utilities (ping, trace route, MTR, Nslookup) and interpreting interface/port optics diagnostics.
Preferred / Advantageous

Skills:

Familiarity with Linux command-line basics for server connectivity checks.
Exposure to automated network backup systems or SD-WAN overlays.
Basic understanding of Optical transport systems (DWDM/SDH).
Qualifications & Certifications

Education:

B.E. /

B.Tech / Diploma in Electronics & Communication (ECE), Computer Science (CSE), Information Technology (IT), or equivalent technical stream.
Certifications (Highly Valued):
CCNA (Cisco Certified Network Associate) or JNCIA (Juniper Networks Certified Internet Associate) is preferred.
Behavioral Attributes   High Sense of Urgency:  Ability to stay calm under the pressure of severe network degradation or high-priority client escalations.
Strong Communication:  Clear, crisp written and verbal English communication skills, vital for logging clean tickets and passing accurate handovers during shift changes.
Adaptability:  Complete willingness to work a rotating 24x7 shift cycle, recognizing that telecom reliability depends on continuous coverage.

Company Description  Ticvic Technologies, founded in 2014 by IT industry experts, delivers cutting-edge technology services from its hubs in India and the USA to customers worldwide. The company specializes in AI solutions, software development, SD-WAN, SASE, application development, and other emerging technologies that address both current and future business needs. Ticvic partners with leading technology providers such as Cisco, Versa, and Fortinet, and is recognized for its technical excellence and customer-centric approach.

An experienced, collaborative team works with small, medium, and large enterprises across the full product lifecycle to provide cost-effective, high-quality solutions. The organization emphasizes innovation, reliability, and long-term client relationships supported by strong customer retention.