Lead Desktop Engineer

As a Lead Desktop Engineer, you will play a key role in delivering desktop engineering initiatives within the Desktop Engineer team s team provides 24x7 support for Staples' desktop machines, ensuring stability, scalability, and security across critical platforms. The ideal candidate brings hands-on experience managing enterprise level desktop environments and strong expertise in Windows administration, leveraging automation tools such as SCCM or Intune.

We are seeking a seasoned technical operations professional who is eager to grow and help shape the future of our technology ecosystem.

Management Responsibilities

· Mentor and support less experienced engineers and technicians.

· Provide guidance to junior engineers, support high performance, and adhere to quality
standards.
Requirements

Basic Qualifications

· Bachelor's degree in Computer Science with 6 to 10 years of proven IT infrastructure experience.

· Must have 3 to 5 years of experience in each of the following (experience may be gained concurrently):

· Window desktop engineering, including building of upgrades and patches.

· One of the following PC management platforms: SCCM, Intune or Azure AD.

· Knowledge of Active Directory, Microsoft 365, and patch customization

· Demonstrates strong engineering skills and deployment strategies for complex rollouts

· Experience in troubleshooting network and security technologies (DNS, load balancing, firewalls, etc.)

· Strong written and verbal communication skills with emphasis on complex documentation

Preferred Qualifications

· Experience with Windows mobile device management and Mac OS
· Experience with patching and deployment software (Patch my PC, Auto Pilot, Big Fix, JAMF)