Lead Windows Engineer

Support and manage Microsoft Windows Server environments both on-premises and in the
cloud. Design, support, and administer Exchange Online, Azure, Intune.
Maintain public DNS with in-depth knowledge and experience.
Manage and administer Windows Server operating systems and server roles.
Troubleshoot OS-related issues, including memory dump analysis and performance tuning.
Implement server security hardening measures such as patching, antivirus, IPSec encryption,
and security policies.
Manage Microsoft Failover Clustering and Network Load Balancing (NLB) services.
Design server infrastructure across various hardware platforms with expertise in storage,
networking, and firewalls.
Use Power Shell scripting to automate tasks and improve operational efficiency.

Implement and manage server roles/services including:
IIS, FTP, DNS, DHCP, WSUS, DFS, DFSR, NPS
Develop repeatable solutions to enhance operational efficiencies.
Collaborate with stakeholders to manage and maintain hybrid cloud environments as needed.
Troubleshoot issues in cloud and hybrid environments, providing solutions, root cause analysis,
and mitigation strategies.
Identify and implement optimization strategies to reduce costs for customer workloads.
Maintain a solid understanding of ITIL processes including incident, change, and problem
management.

Support Microsoft applications and services such as:
Office 365 Administration
Intune
Microsoft Purview
Provide support for Microsoft Endpoint Manager/Intune, including endpoint security and policy
configuration.
Possess strong Power Shell scripting skills.
Understand and manage Microsoft licensing.
Configure and build server hardware both on-premises and in the cloud.
Manage solution design with third-party suppliers.
Maintain relationships with third-party suppliers, overseeing service health and SLAs.

Work with Azure Active Directory, including:
AAD Connect
Identity and Access Management
MFA
Conditional Access
Manage Azure disaster recovery and business continuity using Azure Backup and Azure Site
Recovery.
Design and document infrastructure solutions effectively.
Have skills in cloud telephony.
Work with various backup software solutions for on-premises and cloud environments,
preferably Cohesity.
Having knowledge of relational database systems is an advantage.
Manage Exchange in hybrid mode between on-premises and Microsoft 365.

Oversee Microsoft 365 management, including:
Share Point
One Drive
Intune
Exchange Online
Adhere to strict management procedures to ensure compliance with standards.
Utilize a helpdesk ticketing system for response tracking.
Maintain Wintel inventory.
Ensure daily backups are completed and optimized, including regular recovery testing.
Follow and update disaster recovery procedures and processes.
Maintain, improve, and optimize documentation, processes, and procedures within the
infrastructure environment.
Manage the lifecycle and patch management of all Wintel infrastructure, ensuring systems
remain up to date using WSUS/SCCM.
Assist with purchasing server equipment and costing for cloud services as directed by senior
engineers or the Infrastructure Manager.
Create, submit, and implement infrastructure changes according to change control procedures.
Apply standard concepts, best practices, and procedures within the field of infrastructure.
Utilize existing and emerging technologies to enhance global service delivery.
Work closely with the global helpdesk support team.
Provide escalated support to users while participating in on-call support rotations.
Assist in managing risks and tracking infrastructure issues.

Knowledge & Experience
Relevant Microsoft and Azure certifications/accreditations
Excellent technical experience across on-premises and cloud IT infrastructure
environments
Minimum 10+ Years of experience in Windows Environment.

Skills
Apply technology solutions to support business objectives
Strong collaboration and partnership approach
Presentation and facilitation skills
Ability to influence and negotiate with a broad range of stakeholders
Highly adaptable with strong prioritization skills
Ability to work under pressure and meet deadlines with minimal supervision