Job Description & How to Apply Below
TCS Hiring !!!!
AWS Connect VIRTUAL DRIVE 03 JUNE 2026
Role: AWS Connect Engineer / Amazon Connect Consultan
tExperience Range: 6 to 8 Year
sAmazon Connect, AWS Lambda, Amazon DynamoDB, Amazon Lex, Amazon Cloud Watch, Amazon S3, REST APIs, Python, Node.j
Location : Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata
NOTE:
If the skills/profile matches and interested, please reply to this email by attaching your latest updated CV and with below few detai
ls:
N
ame:
Contact Num
ber:
Qualification in: (Eg.
B.Tech/B.E./M.Tech/MCA/M.Sc./MS/BCA/B.Sc./Etc.)
Current Organization N ame:
Total IT Experienc e-6 to 8yrs
LOCATION TCS - Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata
Current CTC
Expected
Notice period:
Whether worked with TCS
- Y/N
5–8 years of experience as an AWS / Contact Centre Engineer with a strong background in Amazon Connect and cloud‑native solu
tions
Hands‑on experience in designing, configuring, and managing Amazon Connect contact flows, queues, routing profiles, and business
hours
Strong experience in building serverless integrations using AWS Lambda (Python / Nod
e.js)
Experience working with Amazon DynamoDB for contact flow logic, routing decisions, and configuration
data Hands‑on exposure to Amazon Lex for IVR automation and self-‑service chatbot implementa
tions
Experience integrating Amazon Connect with CRM systems and third‑party APIs using REST ser
vices
Good understanding of call recording, callbacks, holiday routing, failover, and high‑availability de
signs
Working knowledge of AWS Cloud Watch for monitoring, logging, troubleshooting, and performance optimiz
ation
Experience supporting multi‑channel contact centre solutions (voice, chat, t
asks)
Functional knowledge of Telecom / Contact Centre operations and customer experience plat
forms
Experience working in Agile / Scrum delivery m
odels
Strong analytical, communication, documentation, and problem‑solving s
kills
Design, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating sche
dules
Implement skill‑based and dynamic routing logic using AWS Lambda and Dyn
amoDBDevelop and integrate Amazon Lex bots for IVR automation and self-‑service capabil
ities
Integrate Amazon Connect with CRM platforms, enterprise systems, and third‑party
APIsConfigure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resil
ience
Monitor, analysed, and optimize contact centre health and performance using AWS Cloud
Watch Support and maintain multi‑channel contact centre capabilities including voice, chat, and
tasks
Collaborate with cloud architects, Dev Ops, telecom, and application teams to deliver high‑quality solu
tions
Participate in Agile ceremonies including sprint planning, reviews, and retrospec
tives
Provide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations
teams
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