System reliability engineer

This job is with Standard Chartered Bank, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary   
• Responsible for the continuous improvement of the service level through timely analysis of data and corrective actions derived

• Provides performance reports and analysis, trends and pro-active recommendations based on in-depth trend analysis

• Drive and report achievements through key performance indicators and success stories

• Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters

• Define and help to develop interactive dashboards / analytical reports

• Lead department's branding and marketing strategy, manage and standardize communications channels and publications

• Support department head on general and team administrative, strategy execution, transformation, stakeholders and vendor management

• Streamline and simplify processes to support agile and speed to markets while maintaining high level of controls

Key Responsibilities    Strategy
Resiliency

• Lead/part of SRE team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers.

• Oversee the planned/unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems.

• Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design/development teams to always be thinking of the rainy-day scenarios.
Efficiency

• Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation

• Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues
Capacity Planning

• Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance

• Using Standard Chartered' s SDI (Software Defined Infrastructure) develop auto-scaling to deliver robust resilience to fluctuations in critical service demand

• Continuously monitor service demand / capacity for any discrepancies or spikes
Business
Availability/Reliability

• Take responsibility for meeting SLA/XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of "always on" techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows.

• Lead, own, manage, monitor and optimize the reliability and health of all environments

• Design, code, implement break fixes to improve service availability based on outcomes from thematic reviews
Latency & Performance

• Drive conversation around development velocity using SLIs/SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams

• Iteratively review SLI/SLO/Error Budget policy to ensure the quantitative indicators of customer experience are accurate

• Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available
Processes
Transition to Production

• Champion and evolve continuous delivery best practice standards to reduce release related incidents, manual hands-off and achieve our aspiration of "zero ops"

• Partner with development teams to ensure applications are designed with scale, resilience, and performance in mind.
Monitoring

• Optimize monitoring to reduce false positive alerts

• Creatively deepen monitoring capabilities leveraging the 3 tenets of observability - logs, metrics and traces

• Ensure all critical user service journeys are traceable end to end

• Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset
People & Talent

• Establish and manage SRE team when applicable

• Drive efficient target operating model and enhance the existing capabilities of the team.

• Lead through example…