Resilience Manager - Transformation Programme

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Job Summary   Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars:
Resilience, Resolvability and Crisis Management.
Operational Resilience ensures the safeguarding of the Bank's critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty.

As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank's reputation as a trusted and reliable institution.
Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders.
The Resilience Lead is accountable for embedding resilience-by-design across the HKRS & GDC W programme. The role ensures that technology recovery capabilities, controls, testing and plans meet internal resilience standards and external regulatory expectations, while enabling safe delivery of major infrastructure transformation.

Key Responsibilities    Standards & Control Framework
Review Technology resilience, (disaster recovery) and cyber recovery standards and assess their applicability to HKRS and the 3rd data centre recovery model. The current resilience standards do not cater for the 3rd Data centre architecture and requirements.
Design and implement a revised set of technology resilience controls aligned to:

• Severe but plausible scenarios

• Minimum Viable Bank (MVB) objectives

• Regulatory expectations (e.g. PRA Operational Resilience, cyber resilience guidance)
Ensure control design is pragmatic, testable and embedded into HKRS delivery milestones.
Recovery & Testing Strategy
Review the end-to-end technology recovery and restore test strategy covering:

• Data centre failover and failback

• Cyber recovery and clean restore scenarios

• Prolonged outage and loss-of-site scenarios
Review test scope, success criteria, RTO/RPO validation, data integrity checks and dependencies across infrastructure, platforms and applications.
Participate in and formally review test execution and results, driving remediation where gaps are identified.

Risk & Assurance
Liaise closely with 1st Line and 2nd Line Resilience functions to:

• Identify, assess and track resilience risks arising from the transformation

• Support timely and effective closure of open risk actions

• Provide evidence and responses to internal assurance, audit and regulatory reviews.
Stakeholder Engagement
Act as the primary technology resilience point of contact for the HKRS programme.
Maintain regular engagement with Regional Technology Resilience Leads to ensure consistency of approach, awareness and testing readiness.
Skills and Experience    Governance
Facilitating effective coordination between Country, Business & Function
Operational and Technology Resilience
Operational Risk
Change Management Execution
Third Party Resilience
Crisis Management
Qualifications

Education:

Bachelor's degree in Business, Technology, Risk Management, or related discipline
Technical & Domain Knowledge:

• Operational resilience regulations…