Job Description & How to Apply Below
* L2 Support Engineer - Google Cloud
Total Experience- 3 To 7
Yrs
Location
- Chennai/Indore
Section III
- Job Requirements and Responsibilities
Section
Details / Example Content
Job Requirements
* Essential Skills & Experience
Expert‑level Google Workspace product and architecture knowledge, including cross‑product dependencies and enterprise deployment patterns
Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers
- Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
Google Apps Script / AppScript:
Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport
Key Responsibilities
* Deliver advanced, end‑to‑end technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
Own complex, multi‑product, enterprise‑grade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and non‑standard failure scenarios
Manage high‑severity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
Identify, document, and track suspected product defects, producing engineering‑quality escalation artifacts and following issues through the bug lifecycle
Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and best‑practice adoption (advisory only; no managed services execution)
Use programming and scripting to analyze issues, automate administrative actions, validate configurations, and accelerate resolution of complex cases
Develop and maintain scripts, tools, and automation artifacts to improve efficiency, consistency, and diagnostic accuracy within EGS operations
Act as a technical mentor and escalation authority, supporting lower‑tier engineers through consults and structured knowledge transfer
Contribute to and curate internal knowledge bases, advanced troubleshooting guides, and reusable automation assets
Operate strictly within EGS scope, excluding billing disputes, contractual discussions, enterprise quote‑to‑cash processes, or implementation ownership
Section IV - Job
Qualifications & Skills Sectio
nDetails / Example Content Domai
n
• Google Cloud Platfor
mSoft Skill
s
• Excellent communication skil
l
• Team skil
lProblem solving skil
lEducation Requirement
sBachelor Degree in Science or equivalen
tCertifications
Language: CEFR B2 English proficienc
yGoogle Workspace Administrator (Certification) - Preferabl
e
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