ServiceNow Administrator

Now Via  is seeking an experienced Service Now Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the Service Now platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and Service Now Administration.

Location:

Chennai

Experience:

5-8 Years

Key Responsibilities

• Administer and maintain the Service Now platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.

• Configure and optimize Service Now workflows, business rules, UI policies, and notifications to meet business requirements.

• Design, develop, and maintain reports and dashboards within Service Now to support operational, management, and compliance needs.

• Monitor platform performance and ensure high availability, reliability, and data integrity.

• Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.

• Perform regular platform upgrades and patching, ensuring compatibility and security.

• Manage user roles, groups, and permissions to maintain proper access controls.

• Document configurations, processes, and procedures for ongoing support and knowledge sharing.

• Support integration of Service Now with other enterprise systems as needed.

• Provide end-user training and support on ITSM modules, reporting, and dashboard features.

Required

Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 5–8 years of experience as a Service Now Administrator, with proven expertise in ITSM modules.

• Strong experience in creating and managing Service Now reports and dashboards.

• Proficiency in Service Now configuration, including workflows, business rules, UI policies, and notifications.

• Solid understanding of ITIL processes and ITSM best practices.

• Experience with user and access management in Service Now.

• Strong analytical, problem-solving, and communication skills.

• Experience documenting technical processes and procedures.

Preferred Qualifications

• Service Now System Administrator certification.

• Experience with Service Now Performance Analytics.

• Familiarity with Service Now integrations (REST/SOAP APIs).

• Knowledge of scripting languages (JavaScript, Glide Script) within Service Now.

• Experience working in large, complex enterprise environments.

• ITIL Foundation certification or higher.

• Experience with additional Service Now modules (ITOM, HRSD, etc.).

?

-> Opportunity to work on enterprise-scale Service Now implementations.
-> Be part of a fast-growing Service Now consulting and technology team.
-> Collaborative work environment with strong learning and growth opportunities.