L1​/L2 Support Analyst – Transfer System; MTS

Position: L1 / L2 Support Analyst – Money Transfer System (MTS)
Experience:

4 to 5 Years of relevant experience in Production Support / Application Support within Fintech or Banking Systems

Location & Shift

- Shift-based role (24x7 support model)
- Mandatory night shift (IST) readiness for the next one year
- Willingness to work in rotational shifts as per business requirements

Role Overview :

The L1/L2 Support Analyst – MTS will be responsible for providing production and operational support for the Money Transfer System (MTS), a critical fintech product handling SWIFT payments, FED payments, and CHIPS payments.

This role is purely a support and operations role with no involvement in application code changes or development. The focus is on issue triage, investigation, simulation, configuration management, and resolution in collaboration with upstream/downstream systems and stakeholders.

Payment Systems Support:

- Support and troubleshoot issues related to:
- SWIFT payments
- FED payments
- CHIPS payments
- Understand end-to-end payment flows, acknowledgements, rejects, and settlement statuses
- Analyze message formats, payment failures, and exception scenarios

Issue Simulation & Analysis:

- Simulate production issues in test or lower environments to identify root cause
- Perform configuration changes (where applicable and approved) to replicate real-world scenarios
- Validate fixes or workarounds through controlled simulations before production implementation
- Provide clear findings and recommendations to stakeholders and SMEs

️ System & OS-Level Support:

- Work extensively on Linux and AIX operating systems
- Perform log analysis, process checks, file system monitoring, and system-level troubleshooting
- Execute and maintain shell scripts for monitoring, automation, and operational activities
- Identify and resolve issues related to system resources, permissions, and process failures

️ Database Support:

- Work with Oracle Database for:
- Data validation
- Transaction verification
- Issue investigation
- Write and execute complex SQL queries for analysis, reconciliation, and reporting
- Support data-level troubleshooting without performing schema or code changes

Technical Skills – Mandatory:

Operating Systems & Scripting:

- Strong hands-on experience with Linux and AIX
- Good proficiency in Shell Scripting (Bash / Korn Shell)
- Comfortable with command-line tools and utilities

️ Database:

- Strong working knowledge of Oracle Database
- Excellent skills in writing and optimizing SQL queries
- Experience in data validation and transaction-level analysis

Payments Domain:

- Hands-on exposure to financial transaction systems
- Knowledge of SWIFT, FED, and CHIPS payment processing is highly desirable
- Understanding of payment lifecycle, message acknowledgements, and exception handling