Job Description & How to Apply Below
* L2 Support Engineer - Google Cloud
Total Experience- 3 To 7
Yrs
Location
- Chennai/Indore
Section III
- Job Requirements and Responsibilities
Section
Details / Example Content
Job Requirements
* Essential Skills & Experience
- Expert‑level Google Workspace product and architecture knowledge, including cross‑product dependencies and enterprise deployment patterns
- Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers
- Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
- Google Apps Script / AppScript:
Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
- Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport
Key Responsibilities
* - Deliver advanced, end‑to‑end technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
- Own complex, multi‑product, enterprise‑grade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
- Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and non‑standard failure scenarios
- Manage high‑severity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
- Identify, document, and track suspected product defects, producing engineering‑quality escalation artifacts and following issues through the bug lifecycle
- Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and best‑practice adoption (advisory only; no managed services execution)
- Use programming and scripting to analyze issues, automate administrative actions, validate configurations, and accelerate resolution of complex cases
- Develop and maintain scripts, tools, and automation artifacts to improve efficiency, consistency, and diagnostic accuracy within EGS operations
- Act as a technical mentor and escalation authority, supporting lower‑tier engineers through consults and structured knowledge transfer
- Contribute to and curate internal knowledge bases, advanced troubleshooting guides, and reusable automation assets
- Operate strictly within EGS scope, excluding billing disputes, contractual discussions, enterprise quote‑to‑cash processes, or implementation ownership
Section IV - Job
Qualifications & Skills Sectio
nDetails / Example Content Domai
n
• Google Cloud Platfor
mSoft Skill
s
• Excellent communication skil
l
• Team skil
- lProblem solving skil
lEducation Requirement
sBachelor Degree in Science or equivalen
tCertifications
Language: CEFR B2 English proficienc
yGoogle Workspace Administrator (Certification) - Preferabl
e
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