Business Analyst

This job is with Standard Chartered Bank, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary   The Business Analyst - Performance Management will support the TBKR (Trigger‑Based KYC Review) programme by delivering end‑to‑end performance oversight, management information, and regulatory‑ready analytics. The role will focus on tracking execution outcomes, benefit realisation, productivity and capacity impacts arising from TBKR, translating policy and process changes into measurable insights. Working closely with Project, Operations, GPOS, Second Line and senior governance forums, the incumbent will develop dashboards, conduct business impact assessments, re‑baseline productivity metrics, support capacity planning, and ensure data accuracy, controls, and audit readiness.

This is a strategic performance and governance role, critical to enabling transparent decision‑making and evidencing TBKR outcomes to senior management and regulators.

Key Responsibilities    Performance & MI

• Design, build, and maintain TBKR performance dashboards covering volumes, throughput, productivity, SLAs, and risk ratings

• Track D  and E rated execution outcomes aligned to TBKR priorities

• Ensure MI accuracy, reconciliation, and audit ready controls
Benefit Realisation & Business Impact

• Lead Non Financial Benefit (NFB) tracking including regulatory timeliness, productivity, touch time reduction, and customer experience

• Conduct Business Impact Assessments (BIA) quantifying TBKR outcomes versus baseline

• Produce benefit crystallisation views (in year and annualised) for senior forums
Productivity & Capacity Planning

• Re baseline productivity metrics to reflect KRA based TBKR reviews

• Support capacity modelling and forward looking demand planning

• Assess impact of scope changes, new triggers, or policy amendments on headcount and throughput
Governance & Stakeholder Management

• Prepare analytical packs and insights for EMF, PgSC, and senior management reviews

• Partner with Operations, GPOS, Second Line and Project teams to validate assumptions and outputs

• Proactively identify performance risks, data gaps, and delivery issues with clear mitigation options
Controls & Regulatory Readiness

• Maintain clear documentation of methodologies, assumptions, and definitions

• Embed control checks around data sourcing, calculations, and reporting logic

• Support audit, regulatory, and assurance requests related to TBKR performance reporting
Skills and Experience    Strong experience in Performance Management, MI, Business Analysis or PMO roles
Experience in KYC / CDD / Financial Crime change programmes domain
Advanced Excel; exposure to Tableau or similar BI tools desirable
Ability to communicate complex data succinctly to senior stakeholders
Strong governance mindset with attention to controls, accuracy, and traceability
Deep analytical capability with proven experience in dashboards, metrics, and performance/benefit tracking

Experience:

5+ years of overall experience with minimum 3 years in DataIKU/ Alteryx.
Role Specific Technical Competencies   
• Data Visualization

• SQL

• Tableau

• Data Iku

• Alteryx

• Python
About Standard Chartered   We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
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Do the right thing  and are assertive, challenge one another, and live with integrity, while putting…