CRM Program Manager

Job Title:

CRM Program Manager

Location:

Chennai, India

Budget:
Up to INR 10 lakhs per annum

Employment Type:

Full-time, permanent role. This is not a contractual role.

Work Mode: 100% on-site at the client’s manufacturing facility for the full duration of the project( 12 months and above ).

Facility

Location:

The candidate must report daily to the client’s manufacturing facility, located roughly 20–25 km from Tambaram, Chennai.

Company overiew - Kambaa

We are an AI-first company, a leading digital transformation company and a Freshworks Gold & Hubspot Platinum Partner. We also collaborate with other SaaS giants like Salesforce, Zoho, , , Zendesk, Webengage, Razorpay, Ozonetel, Shopify, MyOperator, Amazon, Microsoft, etc. Our client list includes some of the largest organizations in India and abroad, such as

- India’s largest e-commerce platform
- India’s largest conglomerate.
- India’s #1 jobs and career opportunities platform.
- India’s largest intracity logistics provider.
- India’s largest D2C brands.
- One of India’s largest real estate companies.
- Government of Tamilnadu.

At Kambaa, we help organizations unlock the full potential of their tech stack through seamless implementation and managed services.

AI-First Culture

At Kambaa, we’re fostering an AI-first culture. Every employee is encouraged to become an AI-first professional, gaining hands-on exposure to intelligent workflows, copilots, and data-driven decision-making.

Within two months, our intern was able to train our client’s employees on AI.

We believe AI is the catalyst for growth and innovation. We are looking for someone who:

- Has a solid understanding of AI or is eager to learn and grow in this domain.
- Wants to be part of a team that leverages AI to redefine industries and create next-gen solutions.

Role Overview

We are seeking an experienced, hands-on CRM Program Manager to lead a critical CRM implementation and optimization project at a client manufacturing facility in Chennai. This is a high-visibility, full-time role suited for a professional who can combine structured program management with practical execution. The role requires strong ownership, stakeholder alignment, and the ability to translate business needs into efficient CRM-led workflows.

The candidate will act as the primary on-site point of contact, ensuring timelines, governance, adoption, and execution remain on track throughout the project.

Key Responsibilities

- Program Leadership:
Manage the end-to-end CRM implementation lifecycle, ensuring milestones are delivered on time and within scope.
- Stakeholder Management:
Serve as the on-site liaison between client plant leadership, IT leadership, the CIO’s office, and Kambaa’s internal team.
- Operational Optimization:
Map, refine, and optimize business processes so the CRM solution aligns with manufacturing workflows and improves efficiency.
- Reporting & Governance:
Prepare and present project status updates, governance reports, and executive presentations for senior stakeholders.
- On-Site Coordination:
Maintain daily presence at the manufacturing facility to resolve issues, facilitate meetings, and ensure smooth execution.

Required Qualifications

- Experience:

Minimum 8 years of professional experience in CRM implementation, program management, and stakeholder coordination.
- CRM Expertise:
Strong hands-on experience with Zoho CRM is required. Exposure to Fresh sales, Lead Squared, Salesforce, or similar CRM platforms is an added advantage.
- Project Management:
Proven ability to manage large-scale implementation programs, including process mapping, timelines, risk tracking, and performance reporting.
- Manufacturing Context:
Ability to work closely with plant teams and understand operational workflows in a high-pressure manufacturing environment.
- Communication:
Excellent communication, documentation, and presentation skills, with the ability to influence senior stakeholders.
- Reporting Structure:
Comfortable reporting to the client’s IT leadership, ultimately the CIO, as well as Kambaa’s management team.

What We’re Looking For

- A structured program manager who can balance execution discipline with hands-on problem solving.
- A CRM professional who understands implementation realities, user adoption, and process change management.
- Someone who is comfortable working full-time from the client’s manufacturing facility for the entire project duration.
- A confident communicator who can build trust with senior stakeholders and plant teams.
- A proactive professional who wants to grow with a consulting organization that values ownership, initiative, and impact.